A company is looking for a Healthcare Call Center Agent responsible for providing exceptional customer service in a healthcare setting.
Key Responsibilities
Handle inbound and outbound calls, addressing member inquiries while maintaining professionalism
Document all interactions accurately and ensure compliance with HIPAA and healthcare regulations
Escalate complex issues to supervisors and meet performance metrics for call quality and customer satisfaction
Required Qualifications
High school diploma or equivalent required; associate degree or healthcare certification preferred
1+ year of experience in a call center or customer service role, preferably in healthcare
Ability to multitask and navigate multiple systems, with proficiency in Microsoft Office and call center software
Familiarity with medical terminology and insurance processes is a plus
Call Center Agent • Paterson, New Jersey, United States