Healthcare Help Desk Supervisor
VirtualVocationsColumbus, Ohio, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Help Desk Supervisor - Remote US.
Key Responsibilities
Supervise daily operations of the Help Desk team to meet service levels and quality standards
Provide coaching and performance feedback to team members to enhance professional development
Manage escalated calls and complex issues, ensuring prompt resolution and support for staff
Required Qualifications
3-5 years of experience in a call center environment, with 1-2 years in a supervisory role
Strong knowledge of healthcare, Medicaid, or insurance processes preferred
Proficiency in Microsoft Office and call center systems
Strong organizational skills with the ability to manage multiple priorities
Experience in coaching and motivating diverse teams
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Help Desk • Columbus, Ohio, United States
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