Talent.com
Seasonal Call Center Supervisor (QuickBooks Live)
Seasonal Call Center Supervisor (QuickBooks Live)Education at Work • Orem, UT, US
Seasonal Call Center Supervisor (QuickBooks Live)

Seasonal Call Center Supervisor (QuickBooks Live)

Education at Work • Orem, UT, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.temporary
job_description.job_card.job_description

Job Description

Job Description

The Intuit Supervisor manages a dynamic team of experts, coaches experts to perform at the highest levels, monitors / takes action on real time adherence for their team and handles customer escalations. This role is pivotal in monitoring quality assurance, training, and managing schedules and attendance, while fostering motivation and maintaining company culture.

This is an in-person position located at 800 W University Pkwy, Orem, UT 84058.

This is a seasonal position with an expected end date of April 30, 2026 , or sooner depending on the needs of the organization.

Roles and Responsibilities

  • Lead and manage a team of 20-25 student call center agents specializing in customer service inquiries.
  • Conduct routine 1 : 1 coaching session(s) to provide feedback to meet performance metrics, including quality, productivity, attendance, compliance, and disciplinary issues.
  • Ensure continuous learning training modules are complete before announced deadlines.
  • Identify training opportunities and / or knowledge skill gaps amongst the team and collaborate with other department leaders as needed to improve agent performance.
  • Review daily and weekly agent scheduling to monitor agent’s weekly schedule adherence and provide feedback to WFM as requested.
  • Review agent’s daily attendance for occurrences and / or occurrence discrepancies.
  • Review agent timecards for accuracy, make time punch corrections as needed, and approve payroll before announced deadline.
  • Partner with Workforce Management and Operations Managers to ensure efficient agent scheduling and / or leadership support coverage.
  • Uphold EAW and Intuit’s policies, standards, and compliance requirements.
  • Manage attendance, adherence, and behavioral expectations using EAW’s progressive corrective action model, when necessary.
  • Foster an inclusive and engaging team culture that balances accountability with recognition.
  • Escalate client concerns, systemic issues, and process improvements to Operations Leadership.
  • Serve as a key point of contact between agents, leadership, and clients, to help ensure alignment of goals and expectations.
  • Attend weekly and monthly business reviews to share valuable insight into agent performance with client and better understand client’s performance expectations.
  • Maintain excellent knowledge of company policies and procedures to assist agents with difficult customer concerns via slack and / or individual coaching sessions.
  • Resolve escalated customer concerns, balancing superior service with fiscal responsibility.
  • Perform other duties as directed by management.

Basic Qualifications

  • Bachelor’s or associate degree required.
  • 3 years of experience in a call center or customer service role.
  • Experience handling customer escalations and providing excellent customer service.
  • Ability to monitor, coach, and provide effective feedback to agents to meet performance metrics.
  • High level of integrity and professionalism in handling confidential information.
  • Strong computer skills and proficiency in Microsoft Office Suite.
  • Strong analytical and problem-solving skills.
  • Exhibit exceptional time management, organization, and prioritization skills.
  • Ability to work independently and in a team setting within a fast-paced environment.
  • Excellent written, verbal, and interpersonal communication skills.
  • Proven success in leading a team of agents.
  • Ability to multi-task and perform in a fast-paced environment.
  • Embrace feedback and approach work with a growth mindset.
  • Exempt

    AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP / EEO) STATEMENT :

    Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.

    THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.

    serp_jobs.job_alerts.create_a_job

    Call Center Supervisor • Orem, UT, US

    Job_description.internal_linking.related_jobs
    Seasonal Call Center Supervisor (TS)

    Seasonal Call Center Supervisor (TS)

    Education at Work • Salt Lake City, UT, US
    serp_jobs.job_card.temporary
    Seasonal Call Center Supervisor (TS).The Call Center Supervisor leads a dynamic team of Intuit TurboTax Tax Specialist student agents on a day-to-day basis. This role is responsible for coaching spe...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Call Center Representative Agent Work At Home - Part Time Paid Panelists

    Call Center Representative Agent Work At Home - Part Time Paid Panelists

    ApexFocusGroup • Provo, UT, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    Now accepting applicants for Focus Group studies.Earn up to $750 per week part-time working from home.Must register to see if you qualify. No call center representative agent experience needed.Call ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service Rep City Center Eagle Mountain

    Customer Service Rep City Center Eagle Mountain

    Domino's Eagle Mountain (City Center) • Eagle Mountain, Utah, US
    serp_jobs.job_card.full_time
    ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it po...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Signature Collection Guest Services Supervisor - Winter 2025 - 26

    Signature Collection Guest Services Supervisor - Winter 2025 - 26

    Deer Valley Resort • Park City, UT, US
    serp_jobs.job_card.full_time
    Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of local...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Empire Pass Guest Services Supervisor - Year Round

    Empire Pass Guest Services Supervisor - Year Round

    Deer Valley Resort • Park City, UT, US
    serp_jobs.job_card.full_time
    Classic, consistent quality from a winning team!.Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and dive...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service Rep City Center Eagle Mountain (Hiring Immediately)

    Customer Service Rep City Center Eagle Mountain (Hiring Immediately)

    Domino's Eagle Mountain (City Center) • Eagle Mountain, UT, US
    serp_jobs.job_card.full_time +1
    You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Online Survey Taker. Earn up to $25 per survey. - Remote

    Online Survey Taker. Earn up to $25 per survey. - Remote

    Earn Haus • Charleston, Utah, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Branch Service Manager-Cottonwood Heights

    Branch Service Manager-Cottonwood Heights

    BankTalent HQ • Cottonwood Heights, UT, United States
    serp_jobs.job_card.full_time
    Zions Bank recognizes that its success comes from the dedication, experience and talents of its diverse employee base.As we build upon our 150-year legacy and usher in the next generation of bankin...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Seasonal Call Center Supervisor (QuickBooks Live)

    Seasonal Call Center Supervisor (QuickBooks Live)

    Education at Work • Orem, UT, US
    serp_jobs.job_card.temporary
    Seasonal Call Center Supervisor (QuickBooks Live).The Intuit Supervisor manages a dynamic team of experts, coaches experts to perform at the highest levels, monitors / takes action on real time adher...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Fulfillment Center Supervisor

    Fulfillment Center Supervisor

    Cart • Salt Lake City, UT, US
    serp_jobs.job_card.full_time
    Why? Because we know that our lives are shaped by the brands we interact with daily.As a new disruptor in e-commerce, Cart. We obsess over the brands we serve and the things they care about, and tha...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Honeycomb Grill Server

    Honeycomb Grill Server

    Solitude Mountain Resort • Cottonwood Heights, UT, US
    serp_jobs.job_card.full_time +1
    Please note, this position is located at Solitude Mountain Resort in Solitude, UT.Full-Time / Part-Time / Seasonal / Hourly. Are you looking for an opportunity to become a valued team member in our resta...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Speech Language Pathologist - $2,350 per week

    Travel Speech Language Pathologist - $2,350 per week

    CompHealth Inc. • Pine Canyon, UT, US
    serp_jobs.job_card.permanent
    Speech Language Pathologist for a travel job in Tooele, Utah.Job Description & Requirements Specialty : Speech Language Pathologist Discipline : Therapy Duration : 13 weeks Employment Type : Travel Tho...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Work from Home

    Work from Home

    HomeJobFinder • Charleston, UT
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Seasonal Call Center Supervisor

    Seasonal Call Center Supervisor

    Education at Work • Salt Lake City, UT, US
    serp_jobs.job_card.temporary
    Seasonal Call Center Supervisor.The Intuit Product Expert Supervisor manages a dynamic team of experts, coaches experts to perform at the highest levels, monitors / takes action on real time adherenc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Call Center Supervisor

    Call Center Supervisor

    Serenity Mental Health Centers • Lehi, UT, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign.Serenity H...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Meat Team Member (Service Counter) - Part Time

    Meat Team Member (Service Counter) - Part Time

    Whole Foods Market • Cottonwood Heights, UT, US
    serp_jobs.job_card.part_time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Front Office Supervisor

    Front Office Supervisor

    Goldener Hirsch • Park City, UT, US
    serp_jobs.job_card.full_time
    Goldener Hirsch, Auberge Collection is an iconic luxury inn located in legendary Deer Valley, Utah.Designed in the spirit of an Austrian ski chalet, the intimate resort’s mid-mountain locatio...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Center Supervisor- Technical Consultant (Hiring Immediately)

    Center Supervisor- Technical Consultant (Hiring Immediately)

    Biolife Plasma Services • AMERICAN FORK, UT, US
    serp_jobs.job_card.full_time
    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that.I provide in my application will be processed in line with.I further attest that...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Customer Reactivation Specialist

    Customer Reactivation Specialist

    NRG Energy • Lindon, UT, United States
    serp_jobs.job_card.full_time
    As an NRG employee, we encourage you to take charge of your career and development journey.We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work en...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Insurance Sales Closer

    Insurance Sales Closer

    Iris Insurance • Holladay Cottonwood, UT, US
    serp_jobs.job_card.full_time
    P&C Insurance Sales Closer Wanted : High-Earning Sales RoleUNCAPPED COMMISSIONS- The right person loves sales and learning! Base Commission and Bonus What We Offer : Base BEST-IN-CLASS commissions ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new