Customer service representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Memphis, Tennessee. In this role, you will provide financial services support while ensuring exceptional customer experiences.

Responsibilities :

• Respond promptly to customer inquiries and provide accurate financial service information.
• Resolve issues related to products and services with efficiency and professionalism.
• Maintain thorough records of customer interactions and transactions.
• Collaborate with internal teams to ensure customer satisfaction and seamless service delivery.
• Stay informed about policies, procedures, and industry updates.
• Assist customers in navigating financial tools and processes.
• Identify opportunities to improve service quality and recommend solutions.
• Ensure compliance with all regulatory requirements and company standards.
• Build strong relationships with customers to foster trust and loyalty.
• Minimum of 2 years of experience in a customer service role, preferrable in a call center environment.
• Associate's degree or higher in a relevant field.
• Excellent communication and interpersonal skills.
• Ability to handle complex inquiries with professionalism and efficiency.
• Proficiency in using financial tools and systems.
• Detail-oriented with strong organizational skills.
• Commitment to providing exceptional customer service.