General Manager, Airport Operations

The General Manager, Airport Operations is responsible for leading all aspects of ground operations, including gate, ramp, and related support functions. This role oversees a large group of station employees and ensures operational performance meets or exceeds company Service Level Agreements (SLAs), TSA regulations, safety standards, and customer expectations.

The ideal candidate will bring a strong background in large-scale operations management, people leadership, and continuous process improvement, with the ability to drive performance, safety, and efficiency in a fast-paced, 24 / 7 environment.

Responsibilities

• Operational Leadership : Direct daily airport operations including gate and ramp activities to ensure safe, timely, and efficient service delivery.
• Performance Management : Monitor and achieve SLAs, key performance indicators (KPIs), and productivity goals related to on-time performance, turnaround times, and customer satisfaction.
• People Management : Lead, coach, and develop a large, diverse workforce of over 300 team members, including front-line agents and supervisory staff.
• Safety & Compliance : Champion a culture of safety, ensuring all operations comply with company policies, regulatory requirements, and industry standards.
• Strategic Planning : Collaborate with corporate leadership to develop and implement operational strategies, staffing models, and cost-control measures.
• Continuous Improvement : Identify process inefficiencies, implement corrective actions, and drive initiatives that improve reliability, employee engagement, and service quality.
• Stakeholder Communication : Serve as the primary point of contact for airline partners, vendors, and internal departments, ensuring alignment on priorities and issue resolution.
• Budget & Resource Management : Oversee budget planning, labor utilization, and equipment maintenance to support operational objectives.

Minimum Requirements

Working Conditions