Client Tech Support Consultant II (SAP Payroll)

Client Tech Support Consultant II (SAP Payroll)

91% say women are treated fairly and equally to men

93% would recommend this company to other women

92% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

258021

Position summary

ise. You will develop and conduct lifecycle mini-project solutions, and deliver effective client communications and ticket management / resolution via Siebel.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values : Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES :

Ensure that work delivered to the client is defect-free and in compliance

Manage client escalations and urgent / critical tickets to provide stellar service to clients

Manage / create root cause analyses (RCAs) for highly escalated issues and provide best practices

Act as subject matter expert for all the connectors (such as Oracle, Workday) and provide adequate solution to the client

Serve as team player and assist all our team members for any technical / non-technical / process / functional-related questions or queries

Perform other related duties as assigned

Participate as required in cross regional activities, workshops etc. aiming at sharing and improving on current processes and practices

REQUIRED QUALIFICATIONS :

Education :

Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field of study plus 3-5 years of related experience required. The company will also accept a Master's degree and 2 years of related experience.

Qualifications / Skills and Competencies :

3+ years of experience with SAP US Payroll Configuration

Experience analyzing the US payroll driver RPCALCU0

In-depth understanding and knowledge of US Payroll Processing Methodology

Data mapping expertise from Legacy data to SAP Employee Master data

Experience with creating documentation including business requirements, process flow and functional / technical specifications

Modification of pay slips using form editor

Experience with writing custom payroll calculation rules and updating the payroll schema to cater the business needs

Fluency in English (oral and written)

PREFERRED QUALIFICATIONS

Preference will be given to candidates who have the following :

SAP HCM Payroll certification with ERP 6.0 preferred

Strong client service orientation

Good analytical skills

Ability to work in a team environment

Excellent verbal and written communication skills

Strong initiative and enthusiasm

PC literate (Windows, Excel, Word)

Very good understanding of ADP applications, payroll procedures

Knowledge of ADP Interfaces and Connectors Preferred

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including : race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https : / / jobs.adp.com / life-at-adp / to learn more about ADP's culture and our full set of values.

91% say women are treated fairly and equally to men

93% would recommend this company to other women

92% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

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