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Bilingual Call Center Supervisor (Spanish)

Bilingual Call Center Supervisor (Spanish)

OpenworkKaty, Texas, United States
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Exciting Opportunity : Bilingual (Spanish) Sales Associate Team Lead – Join a Growing Home Goods Company in Katy, TX!

Are you a confident, customer-focused leader who speaks fluent Spanish? Do you have a passion for sales and delivering exceptional service? If so, we’re looking for you! Our well-established home goods company in Katy, TX is seeking a Bilingual Sales Associate Team Lead to guide a small team of dedicated sales associates. This is your chance to make a real impact in a thriving business while developing your leadership skills!

What’s in It for You :

  • Direct Hire Opportunity : Stability with a trusted company.
  • Competitive Pay : $16.50 per hour, plus commission opportunities to boost your earnings.
  • Consistent Schedule : Monday to Friday, 9 : 00 AM – 7 : 00 PM, and Saturdays, 10 : 00 AM – 3 : 00 PM.
  • Growth Potential : Lead a small, motivated team and grow with the company.
  • PTO : Earn 5 days of paid time off after your first year of service.

Your Responsibilities :

As the Sales Associate Team Lead , you’ll guide and support a team of 4 sales associates to deliver exceptional customer service. You’ll also :

  • Handle customer inquiries, complaints, and feedback, ensuring issues are resolved smoothly.
  • Process sales orders, payments, exchanges, and returns in line with company policies.
  • Manage daily deposits and end-of-day bank verifications.
  • Stay up-to-date on promotional offers and product knowledge to upsell effectively.
  • Lead by example, motivating your team to meet sales quotas and deliver top-notch service.
  • Monitor call and mail histories to ensure all customers are assisted in a timely manner.
  • Craft professional emails and communicate effectively with customers and coworkers in both Spanish and English.

    • What We’re Looking For :

  • Leadership Experience : At least 1 year of experience in a leadership or supervisory role, ideally in retail, call centers, or fast food.
  • Bilingual Fluency : Excellent written and oral communication skills in Spanish are a must.
  • Customer Service Skills : Passion for helping customers, strong upselling abilities, and a friendly, professional demeanor.
  • Tech-Savvy : Strong computer skills, including experience with Google Calendar, social media, WhatsApp, Google Chat, and CRM systems.
  • Organizational Skills : Ability to multitask, stay organized, and handle multiple responsibilities efficiently.

    • Why This Role is Perfect for You :

  • You’re a natural leader who thrives in a customer-facing environment.
  • You’re driven by results and motivated to help your team meet sales targets.
  • You enjoy providing top-notch service and solving problems with ease.
  • You’re looking for a long-term position with opportunities for growth and development.

    • Ready to Lead and Excel?

    If you’re a bilingual (Spanish), customer service pro with leadership experience, apply today and take the next step in your career with a company that values your skills and passion. Don’t miss out on this opportunity to grow, lead, and succeed!

    About Openwork

    Openwork is a talent-focused staffing company on a mission to bring ease, accessibility, and thoughtfulness to an industry we’ve held a footing in for 50+ years. We believe there’s more to life than livelihood, but that finding your dream job, career, or team is a really good place to start. Our mission is helping build careers, companies and communities, one person at a time. Our vision is a fulfilling career for everyone and the right talent for every organization.

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    Bilingual Call Center • Katy, Texas, United States