IT Technician

Salary Range : $75,000.00 To $100,000.00 Annually

Summary

Mountain View Fire Rescue is a full-service fire department that goes beyond the traditional fire service. We are committed to the safety of our community and assisting in being prepared for the unexpected. We believe in holding our department to the highest standard. Mountain View Fire Rescue is defining the future in emergency services and community involvement. We are doing this by embracing high moral and ethical standards; we have zero tolerance for mediocrity, status quo, and irresponsible government. We take the responsibility you have entrusted us with in the highest regard and intend to honor you by not losing it.

We are seeking a skilled and motivated IT Technician to join our dynamic team. The ideal candidate will be responsible for providing onsite and remote technical support, troubleshooting hardware and software issues, and ensuring the optimal functionality of our IT systems. This role requires a combination of technical expertise, problem-solving skills, and excellent customer service. This is an in-person position which will require significant time in the field, driving and working in various locations across our District.

Primary Functions

• Diagnose and resolve hardware and software issues on-site and remotely
• Install, configure, and maintain IT equipment such as computers, radios, printers, cell phones, and networking devices
• Provide technical support for software applications and operating systems
• Assist IT team to ensure maximum availability of the 24 / 7 emergency response infrastructure, including CAD / radio connectivity and station alerting
• Configure new user accounts and assist with account and group changes
• Log service activity and maintain thorough documentation of technical procedures
• Provide end-user training and education on best practices and preventive maintenance
• Assist IT team with managing Microsoft 365 environment and other District applications, including updates and backups
• Collaborate with IT team on the design and implementation of technology projects and division goals
• Communicate status updates, critical issues / incidents, and recommendations to the IT team in a timely and effective manner
• Address all technical support issues in a timely manner with outstanding customer service
• Provide rotating on-call support for critical outages and emergencies
• Contribute to the division budget and goal-planning process
• Perform other duties as assigned

Knowledge, Skills, and Abilities

Possess and maintain :

Education and Experience

Working Conditions and Physical Requirements

While performing the duties of this job, the employee is regularly required to see, hear, talk, stand, twist, and use repetitive motions, as well as demonstrate manual dexterity in the conduct of work. Work involves heavy (20 lbs. and over) lifting and carrying, sitting, standing, walking, pulling, pushing, bending, kneeling, and climbing to varying degrees depending on circumstances. Must be able to work under pressure / stress in emergency and non- emergency situations. The employee must be able to travel between district locations and other destinations physically and may be exposed to inclement weather.

This position is eligible for company benefits, including, but not limited to, medical, dental, and vision coverage, life and AD&D, short—and long-term disability coverage, paid time off, employee assistance, participation in the pension plan to include District match, supplemental retirement program, and other voluntary benefits.

Compensation : $75,000 - $100,000 Annually. Pay will vary based on job-related factors such as education, experience, training, skills, and abilities.

Please note that the address of the position will be changing to our new headquarters in the third quarter of 2025 to :

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