Strategic Account Manager

Job Description

Job Description

Strategic Account Manager – Blockchain Infrastructure

• ???? Remote (US-based, EST preferred) | ???? Full-Time | ???? $80K–140K + Bonus + Equity | ???? 6+ Years Experience

About the Role

Join a team of blockchain, cryptography, and infrastructure experts building the backbone of wallet infrastructure for the next financial era. We’re hiring a Strategic Account Manager to lead post-close success across North South America.

Reporting to the Head of Americas, you’ll manage and grow relationships with institutions, fintechs, and crypto-native firms—guiding them through onboarding, adoption, and renewal. This role blends commercial acumen with technical fluency, navigating environments that span APIs, cloud deployments, legacy systems, and regulatory frameworks. Your mission : drive retention, deepen engagement, and unlock upsell opportunities through world-class relationship management.

Key Responsibilities

Own a portfolio of active accounts across the Americas

Lead onboarding, enablement, business reviews, and ongoing support

Build trusted relationships with stakeholders across product, compliance, and leadership

Identify and execute upsell and expansion opportunities

Manage contract renewals and commercial negotiations

Develop tailored success plans and adoption strategies

Act as the internal voice of the customer, aligning with product priorities

Represent the company at conferences, workshops, and client meetings

What You’ll Bring

6+ years in account management, customer success, or post-sales in enterprise SaaS

Proven success growing large accounts via upsell, cross-sell, and relationship development

Comfort with technical products and regulated customer workflows

Strong organizational and communication skills across multiple accounts

Experience in contract negotiation, renewals, and net revenue retention

Excellent written, verbal, and presentation skills

Fluency in Spanish or Portuguese is a plus

Experience with banks, payment services, or digital asset infrastructure is a bonus

Compensation Benefits

Salary : $80,000–140,000 per year

Bonus : Performance-based, year-end bonus

Equity : 50–150 stock options vested over 4 years

Benefits : Healthcare, 401K, travel expenses

Equipment : MacBook Pro + essentials

Flexible working hours

Remote-first with office optional

Company retreats, home office stipends, latest gadgets

Parental leave, retirement plans, snacks / meals (in office), training reimbursements

Interview Process

Hiring Manager Interview with Co-CEO

Behavioural Interview : personality and cognitive assessments

Panel Interview : client support, post-sales fundamentals, market insights, culture fit

Final Interview with management