Senior Technical Writer

Overview

Join to apply for the Senior Technical Writer role at NiCE

As a NiCE Technical Writer, you will be part of a dynamic, ever-learning team in a growing, challenging and exciting environment.

What's the role all about?

In this role, you will be responsible for, and involved in the whole journey from end-to-end : feature discussions, including the UI / UX microcopy, with the Product Managers, UX team and development teams, working with the scrum teams using agile methodology, and creating and uploading documentation to a customer-facing site.

How will you make an impact?

• Efficiently leveraging AI to create quality documentation that is clear, concise, and user-friendly.
• Collaborating with the UX team to produce / review microcopy and review messages and logs that enhance the user experience.
• Collaborating with PMs and multiple scrum teams in an Agile environment, ensuring adherence to sprint and release milestones.
• Integrating with the Documentation team while working independently with various stakeholders.
• Collaborating with Support teams to update documentation based on internal and customer feedback.
• Participating in a center of excellence, leveraging capacity to where it is needed.
• Applying critical thinking to push boundaries and innovate within your role.

Have you got what it takes?

You will have an advantage if you also have :

Seniority level

Employment type

Job function

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