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Intake Coordinator

Intake Coordinator

Pediatric Therapy PartnersBossier City, LA, United States
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About Us : Please visit our website to learn more about our clinic : www.ptpofla.com

Pediatric Therapy Partners is seeking a dynamic, high-energy Intake Coordinator to serve as the welcoming voice of our organization. In this essential position, you will be the first point of contact for families seeking our services, playing a critical role in guiding them from referral to their child's first evaluation.

Requirements :

  • Hours : 7 : 30AM to 5PM, Monday through Thursday, Fridays 8AM to 12 noon.
  • Excellent communication skills, both verbal and written, with the ability to build rapport and trust quickly.
  • Strong organizational skills and attention to detail, capable of managing multiple priorities without sacrificing quality.
  • A team player who embraces our mission and contributes positively to our culture.
  • Prior experience in a customer service, sales, healthcare intake, or scheduling role is highly desirable.

Key Responsibilities :

  • Serve as the primary point of contact for new patient referrals, delivering exceptional customer service through phone calls, emails, and in-person interactions.
  • Communicate clearly and compassionately with families, answering questions, addressing concerns, and explaining the evaluation and therapy process.
  • Collaborate closely with our clinical and administrative teams to facilitate a seamless experience for patients and families.
  • Exceed conversion goals by consistently moving referrals through the scheduling process.
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