Customer Service Representative Lead

You will take complete responsibility for every interaction with our customers and sales team by providing outstanding service as a means to build customer loyalty. In this customer service representative position, you will split time between the Faire support team and supervising a specific region in the US which includes upscale retailers, key accounts and the independent representatives that service the region.

Key Responsibilities

• Be the liaison for Customer Service when orders issues arise with the warehouse team
• Oversee flow of orders to our warehouse team for shipping
• Responsible for mapping orders from MarketTime into NetSuite
• Creating new customer accounts and gathering required customer information
• Processing orders and requests for information
• Faire support team member
• Maintaining a strong knowledge of all Boston International products and programs
• Understanding and implementing policies and procedures in various areas such as expediting orders, return authorizations and special pricing / terms and developing strong working relationships with independent sales representatives.
• 3 years' customer service experience
• Proficiency with Microsoft Office required
• Excellent communication and interpersonal skills a must
• Attention to detail, strong organizational skills and ability to work independently
• Strong problem solving skills
• Data entry experience, EDI Experience a plus.

PI278209814