Facilities Manager

Job Summary :

The Assistant Property Manager is primarily responsible for managing the rent collection process and ensuring the timely receipt of payments from tenants. They play a crucial role in maximizing revenue and minimizing delinquencies by implementing effective collection strategies and maintaining positive tenant relations.

Responsibilities : Rent Collection :

• Implement and enforce rent collection policies and procedures in accordance with lease agreements and company policies.
• Monitor rent payments and follow up with tenants on overdue accounts through phone calls, emails, and written notices.
• Negotiate payment arrangements with delinquent tenants and track payment commitments.

Tenant Communication :

Serve as the primary point of contact for tenants regarding rent payments and account inquiries.

Respond promptly to tenant inquiries and concerns related to rent payments, payment options, and account balances.

Maintain open lines of communication with tenants to address issues and resolve disputes amicably.

Assist onsite teams in garnering favorable online reviews.

Assist management in responding to all online reviews.

Delinquency Management :

Monitor and track delinquent accounts, identifying trends and implementing proactive strategies to reduce delinquency rates.

Initiate legal proceedings for eviction or other actions as necessary for persistent delinquencies, in accordance with local laws and regulations.

Coordinate with property management and legal teams to escalate delinquent accounts as needed.

Financial Reporting :

Maintain accurate records of rent payments, late fees, and outstanding balances using property management software or databases.

Prepare regular reports on rent collections, delinquency rates, and account aging for management review.

Provide insights and recommendations to improve collection processes and minimize delinquencies.

Tenant Relations :

Serve as a primary point of contact for tenants during the lease renewal process, addressing inquiries and concerns promptly and professionally.

Build and maintain positive relationships with tenants to enhance tenant satisfaction and retention.

Address any issues or concerns raised by tenants during the renewal process and work to resolve them effectively.

Depending on onsite staffing, you may be asked to perform leasing responsibilities.

Perform all other duties assigned by supervisor.

Qualifications :

High school diploma or equivalent required; bachelor's degree in business administration, finance, or related field preferred.

Previous 2 or more years experience in property management, collections, or related field preferred.

Strong understanding of financial principles and collection strategies.

Excellent communication and negotiation skills, with the ability to interact professionally with tenants and internal stakeholders.

Proficiency in Microsoft Office suite and Yardi software.

Knowledge of landlord-tenant law and fair debt collection practices preferred.

Ability to work independently and prioritize tasks effectively in a fast-paced environment.

Additional Requirements :

Willingness to work flexible hours, including evenings and weekends, as needed.

Strong attention to detail and accuracy in financial record-keeping.

Ability to maintain confidentiality and handle sensitive information appropriately.

Certification in property management or collections preferred (e.g., Certified Apartment Manager, Certified Credit & Collections Professional) a plus.

Working Conditions :

Office environment with regular on-site visits to apartments.

Some physical activity is involved, such as walking through properties.

Job Type : Full-time

Pay : $25- $27 per hour

Benefits :

401(k)

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Work Location : In person

Compensation details : 25-27 Hourly Wage

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