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Valet Attendant

Valet Attendant

StepStone Hospitality Inc.Indianapolis, IN, US
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Job Description

Job Description

Description :

AM / PM Valet Attendant

Indianapolis, IN

Description

1. Administration

  • Escort incoming guests to rooms.
  • Assist guests with luggage.
  • Inspect guest room to ensure that it is in order, and that supplies are adequate.
  • Explain features of room such as operation of radio, television, in-room movie system, etc.
  • Offer information pertaining to available hotel services, points of interest, and entertainment attractions.
  • Deliver messages and run errands.
  • Transport guests in hotel van within property requirements.
  • Maintain the cleanliness of both interior and exterior of van.
  • Maintain all mileage records on a daily basis.
  • Report all trips to front desk; length of drive as well as length of time spent.
  • Keep record of calls for service.
  • Deliver packages, suitcases, and trunks.
  • Set up sample rooms.
  • Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.

2. Support

  • Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
  • Ability to accurately report information.
  • Ability to scrupulously follow all StepStone and hotel policies and procedures.
  • Attend required meetings.

    • Requirements

    3. Personal Effectiveness

  • Projects and assignments are completed thoroughly, professionally, and with care.
  • Adjusts to high-pressure conditions and is open to change.
  • Assumes responsibility for personal growth and development.
  • Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

    • 4. Communication

  • Understands and communicates the StepStone Culture and core values.
  • Expresses ideas and conveys information clearly, effectively, and professionally.
  • Actively listens to others.
  • Conveys company information, decision, or problems to appropriate parties on a timely basis.
  • Works to resolve disagreements and is respectful of peers and co-workers.

    • EOE / M / F / V / D

    Requirements :

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