Senior Director, Engagement Services

Senior Director, Engagement Services

Why join us?

We're on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives. At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What's more, you'll be part of a work culture where collaboration is the norm and individuality is welcomed.

As a member of our team, you'll have the power to make it happen. You'll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers' lives.

Position Overview

The Senior Director, Engagement Services is a key leadership role responsible for overseeing the Sales Enablement, Technical Support, and Learning & Development functions across North America. This individual will ensure exceptional experiences for recommenders, partners, and institutional clients across all touchpoints. This leader will lead the development and execution of engagement strategies that enhance satisfaction, promote loyalty, and drive growth for our product lines. The role requires a data-driven leader with a deep understanding of recommender dynamics.

This leader will cultivate a forward-thinking culture, champion change in organizational thought processes, to create operational efficiencies by driving continuous improvement that supports team development and Talent Development (TD) growth. The role demands both strategic vision and hands-on execution, with a deep commitment to collaboration, innovation, and exceptional service delivery.

Key Responsibilities

Strategic Leadership & Vision

• Develop and implement a strategic roadmap for Engagement Services, including clear milestones, KPIs, and deliverables aligned with corporate goals.
• Lead initiatives that enhance customer-centric experiences across all engagement touchpointsensuring seamless and consistent interactions.
• Drive innovation in tools, processes, and approaches, challenging legacy thinking to foster a progressive mindset that supports evolving business needs.

Organizational Collaboration

Team Development & Talent Growth

Customer Experience & Operational Excellence

Learning as a Value Driver

Community & Market Engagement

Risk & Compliance Oversight

Minimum Qualifications

Education & Experience

Skills & Competencies

Leadership & Strategic Thinking

Communication & Collaboration

Technical Proficiency

Work Environment & Travel

Apply today! We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we'd love to hear from you.