Escalation Manager
VirtualVocationsIndianapolis, Indiana, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for an RCCEM Escalation Manager, Enhanced Claim Resolution Management.
Key Responsibilities
Manage complex client issues and serve as the final escalation point
Develop and maintain professional relationships with clients regarding service-related issues
Lead initiatives to improve department processes and drive workflow enhancements
Required Qualifications
Medical billing or US healthcare experience, or ability to quickly learn foundational concepts
Bachelor's degree or equivalent experience
Customer-centric mindset with a focus on collaboration and advocacy
Strong project management skills, including resource alignment and task planning
Proficiency in Excel and other business tools
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Manager • Indianapolis, Indiana, United States
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