Primary work location at assigned home community with regular travel to other properties within the region for support activities and training. Approximately 80% of time allocation will be spent at assigned home community performing regularly scheduled Community Manager responsibilities. Up to 20% of time allocation may be spent on regional support activities, training, and District Community Manager responsibilities.
Travel requirements may be up to 20% of overall time allocation to the District Community Manager role.
Company Overview
Capital Square Living (CS Living) is a fully-integrated property management company based in Richmond, VA. CS Living was built on the strong foundation of the Capital Square brand—listed by Virginia Business on their "Best Places to Work in Virginia" report in 2019 and their "Fantastic 50" reports in 2019 and 2020. Capital Square Living has a vision to develop and manage the future, one relationship at a time. Our property management company provides a highly competitive compensation package and employee-centric benefits.
Capital Square is one of the top three securitized 1031 exchange sponsors in the U.S. In 2020, Capital Square was not only ranked as one of the fastest growing companies in the Richmond, Virginia area but also made the list for Best Places to Work by Virginia Business Magazine.
District Community Manager Role Summary
As a District Community Manager (DCM) at CS Living, you will serve as both an exceptional Community Manager for your assigned home property and as a senior leader providing strategic support across the regional portfolio. This elevated role combines hands-on community management excellence with advanced operational responsibilities including financial oversight, team mentoring, and performance analysis. The District Community Manager maintains operational excellence at their home community while contributing to regional success through enhanced leadership capabilities and specialized expertise. This position also provides valuable exposure to senior-level operations and strategic decision-making that prepares high-performing individuals for advancement opportunities within the organization.
Primary Responsibilities
Primary Responsibilities : Assigned Home Community & DCM Role
Home Community Operations (80% of role)
- Maintains all standard Community Manager responsibilities for assigned home property, ensuring exceptional operational performance, resident satisfaction, and team leadership
- Serves as the primary point of contact for residents, prospective residents, and home community team members
- Oversees leasing operations, resident retention initiatives, and community marketing efforts
- Manages home community budgets, financial performance, and reporting requirements
- Leads and develops home community team members including Leasing Managers and Assistant Managers
- Ensures compliance with all company policies, fair housing regulations, and local / state requirements
Regional Support and Development (20% of role)
Financial Analysis and Review : Conducts initial financial reviews of community performance reports, assists with variance analysis, and supports monthly financial assessments across the regional portfolioForecasting Support : Participates in quarterly forecasting processes, analyzing two months of data to project third month performance and assist with regional planningTeam Development : Supports onboarding and training of new Community Managers, sharing best practices and CS Living culture
Performance Management : Observes and learns disciplinary processes for Community / Regional Manager level issues (mentee role).Complex Resident Issues : Assists with escalated resident situations that require regional-level intervention, including legal matters, complex lease violations, and high-level complaintsStrategic Planning : Contributes to regional planning meetings, budget development, and property performance improvement initiativesOperational Excellence : Supports compliance reviews and operational assessments across regional propertiesLeadership Development : Continuously develops advanced leadership skills and strategic thinking capabilities through exposure to senior-level decision making and complex operational challenges, building competencies valuable for future advancement opportunitiesCommunication and Reporting
Provides regular updates to Regional Manager on both home community performance and regional support activitiesDocuments and tracks all regional support activities and outcomesCommunicates effectively with Community Managers across the region, maintaining positive peer relationships while providing guidance and supportParticipates in regional meetings, training sessions, and company initiativesKnowledge and Skills Requirements
Bachelor's degree preferred, or equivalent combination of education and experienceMinimum three (3) years of Community Manager experience with demonstrated exceptional performanceProven track record of team leadership, showing ability to motivate, develop, and retain staffStrong financial acumen with experience in budget management, financial reporting, and variance analysisDemonstrated ability to embody CS Living's mission, values, and cultureExceptional customer service skills and ability to handle complex resident situations with professionalism and tactAdvanced proficiency in property management software systems and Microsoft Office SuiteStrong analytical skills with ability to interpret financial data and identify trendsExcellent written and verbal communication skills, with ability to present information clearly to various stakeholdersProven problem-solving abilities and innovative approach to operational challengesSelf-motivated and driven, with ability to work independently and manage multiple prioritiesExperience with lease-up, marketing strategies, and revenue optimizationKnowledge of fair housing laws, local regulations, and industry best practicesBonus Administration : Understands bonus structure, approval processes, and performance metrics.#J-18808-Ljbffr