Senior Product Owner - EMR

Become a part of our caring community and help us put health first

The Senior Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Senior Product Owner work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

We are seeking a Senior Product Owner to lead strategy and execution for our referral management and specialist network solutions, including prior authorization and related EMR-integrated capabilities. This role is critical to shaping how our patients and care teams experience external specialist coordination and ensuring seamless integration within our Athena EMR environment and adjacent technologies.

The ideal candidate combines strong business acumen, deep customer empathy, and a proven ability to create measurable value in highly matrixed healthcare settings. You will serve as the voice of the customer, working across clinical, operational, and technical teams to translate needs into scalable product solutions that strengthen our specialty referral pathways and network performance.

Key Responsibilities

Product Ownership : Own the strategy, roadmap, and delivery of external specialist referral management solutions, including specialist network optimization, authorization processes, and workflow enablement.

EMR Integration : Partner closely with Athena EMR teams and interfaced vendors to ensure interoperability and a seamless end-user experience.

Customer & Clinical Voice : Lead structured Voice of Customer (VoC) activities, synthesizing input from patients, providers, referral coordinators, payers, and specialty partners to prioritize features that drive value.

Value Creation : Translate customer insights and business needs into requirements, ensuring measurable improvements in efficiency, patient experience, and clinical outcomes.

Stakeholder Alignment : Operate in a highly matrixed environment, aligning product initiatives across business, IT, clinical operations, payers, and external vendors.

Measurement & Reporting : Define and track KPIs related to referral throughput, network utilization, and prior authorization efficiency; use data to drive continuous improvement.

Change Leadership : Partner with change management and training teams to drive adoption and optimize workflows across hundreds of care sites.

Use your skills to make an impact

Qualifications

Bachelor's degree

A minimum of five years of product management or healthcare technology experience, with significant responsibility for clinical or operational workflows.

Strong knowledge of primary care, specialist networks, and prior authorization processes.

Experience working with AthenaOne or comparable EMR platforms.

Experience with interoperability standards (HL7, FHIR, APIs).

Demonstrated success leading products in complex, matrixed organizations with multiple stakeholder groups.

Expertise in Voice of Customer methodologies and translating insights into tangible value.

Proven track record of delivering measurable improvements in healthcare operations, access, or patient experience.

Exceptional communication and collaboration skills; comfortable interfacing with executives, clinicians, payers, and technical teams.

Preferred

• Advanced Degree

Additional Information

Remote role

Must work central or eastern hours; 8-5 Monday-Friday

Travel - Intermittent, up to 20%

Work at Home

To ensure Home or Hybrid Home / Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home / Office employees must meet the following criteria :

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if approved by leadership.

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home / Office employees with telephone equipment appropriate to meet the business requirements for their position / job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$94,900 - $130,500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline : 10-10-2025

About us

About CenterWell Senior Primary Care : CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company : CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE : HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options