Commercial Loan Assistant II

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The Position

Job Title

Commercial Loan Assistant II

Job Description

Summary

This position is responsible for providing exceptional service to bank customers by providing support to the Lending group with servicing, maintaining, and updating loan documentation and loan files. Responsible for all customer service duties, sales, and relationship management while reaching or exceeding established goals. They will master First United Bank's delivery process to develop customer relationships by performing the following essential duties.

Major Duties and Responsibilities (Essential Functions)

• Maintains a significant level of knowledge and understanding of loan documentation, credit policy and banking regulation to enable a constant review.
• Coordinates the preparation of required loan documentation; reviews documentation for compliance with documentation requirements; coordinates the execution of loan documents; supports closing, booking and funding loans, collects and orders necessary documents such as flood certifications, title work, appraisals; organizes workflow for loan renewal; follows up with customers, insurance agents, title company and / or attorney for missing loan documentation as necessary.
• Performs effective file maintenance to resolve exceptions or any other documentation deficiencies along with actively managing outstanding exception items for compliance with Credit Policy.
• Works closely with Lending team to assist in collecting financial data and customer phone / email communication to better manage the overall relationship. Performs other customer related services including wires, NSF accounts, and overdrafts. Maintains a significant ability to interpret complex financial statements with ability to translate details to appropriate business partner.
• Monitors reports such as past due, paid off loans, and maturing loan lists to assist and proactively inform Lender of potential or pending issues along with providing support to minimize administrative issues such as customer past dues.
• Promotes an outstanding customer experience by exemplifying prompt follow-up and proactive internal / external customer communication, proper etiquette, and all other professional customer service qualities to deliver an outstanding customer experience.
• Maintains a strong partnership with all ancillary departments within the bank including Loan Operations, Retail, Treasury Management, Loan Review, Special Assets, bank Credit Card, and Compliance.
• Identifies and matches customer product needs with First United Bank products and services by interviewing customers and discussing their financial needs including making referrals to other staff members and departments to ensure customer needs are met.
• Participates in all meetings, banks functions, and customer appreciation / community events as requested or assigned by supervisor.
• Proactively resolve customer complaints, problems, or other issues.

Additional Duties and Responsibilities

Employee Specifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

Technical / Functional Competencies

NOTE : This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

McKinney

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at HR@firstunitedbank.com for assistance.

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.