Assistant Spa Director

Assistant Retreat Director

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests' wellness goals through providing therapeutic and healing services.

We value being loyal, authentic, passionate, and diligent. We work to build a diverse and inclusive organization and are loyal to our team members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our guests. We are diligent in providing a consistently elevated experience.

The Assistant Retreat Director reports directly to the Retreat Director. The essential duties and responsibilities of the Assistant Director are to assist the Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.

Benefits include company parties, competitive salary, employee discounts, flexible schedule, opportunity for advancement, paid time off, training & development, and wellness resources.

Responsibilities include assisting with recruitment, hiring, training, and retaining employees; facilitating front desk associate training; managing team member schedules; collaborating with the Spa Director to set individual team member and overall Retreat goals; creating an environment that is passionate about providing awesome guest service; and building guest loyalty by consistently following the proven operating system of Massage Heights.

Qualifications include a minimum of 1 year of sales or retail management experience; a self-starter mentality with leadership, organization, communication, and interpersonal skills; experience in training, coaching, and conflict resolution with employees; working knowledge of computers and standard software; and basic business math skills. Preferred qualifications include amazing customer service experience, being happy and fun-loving, and experience taking care of others.

The company values are loyal, authentic, passionate, and diligent.