Talent.com
Customer Service Representative
Customer Service RepresentativeMasterBrand • Jasper, IN, US
Customer Service Representative

Customer Service Representative

MasterBrand • Jasper, IN, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Customer Service Representative

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices.

Job Description

The Customer Service Representative plays a role in delivering exceptional service to both internal and external customers. This position serves as the primary point of contact for inquiries related to orders, products, and services. The representative works closely with customers and the sales team to provide timely and effective solutions, ensuring a positive experience throughout every interaction.

Key Responsibilities

  • Communicate effectively with internal teams, service agents, sales representatives, and management.
  • Serve as the main contact for customer inquiries, including order status, product details, and program information.
  • Assess issues and determine appropriate resolutions for both internal and external stakeholders.
  • Respond to incoming calls and emails promptly and professionally, meeting departmental standards.
  • Maintain comprehensive knowledge of product offerings, including stock and custom items.
  • Stay informed about new products and product updates.
  • Investigate and process warranty replacement requests.
  • Consistently meet or exceed individual and team performance goals.
  • Ensure complete resolution of customer issues.

Qualifications

  • Proficiency in business systems relevant to the organization.
  • Strong customer-first mindset.
  • Positive and professional demeanor.
  • Excellent verbal and written communication skills.
  • Self-motivated and team-oriented.
  • Strong organizational skills with the ability to multitask.
  • Ability to remain positive in challenging situations.
  • Active listening and effective follow-up skills.
  • Solid understanding of product basics.
  • Demonstrated leadership in applying continuous improvement principles.
  • Experience & Education

  • College Experience or 2 year degree preferred
  • Prior Customer Service experience preferred
  • Additional Information

    Equal Employment Opportunity

    MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability / handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

    Reasonable Accommodations

    MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.

    serp_jobs.job_alerts.create_a_job

    Customer Service Representative • Jasper, IN, US

    Job_description.internal_linking.related_jobs
    Customer Service Representative - Remote - 50k-60k / Year

    Customer Service Representative - Remote - 50k-60k / Year

    Spade Recruiting USA • Raglesville, Indiana
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Brand Representative | Entry Level Sales

    Brand Representative | Entry Level Sales

    BUCKHEAD SOLUTIONS INC • Newburgh, IN, US
    serp_jobs.job_card.full_time
    Brand Representative | Entry Level Sales.At Buckhead Solutions our team represents major brand names with professionalism and pride, delivering personalized solutions directly to customers.By engag...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    CUSTOMER SVC / SHIFT LEADER

    CUSTOMER SVC / SHIFT LEADER

    Kroger • Loogootee, IN, US
    serp_jobs.job_card.full_time
    Create an outstanding customer experience through exceptional service.Establish and maintain a safe and clean environment that encourages our customers to return. Encourage team members to deliver e...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Representative - 50k-60k / Year - Work From Home

    Customer Service Representative - 50k-60k / Year - Work From Home

    Spade Recruiting USA • Spottsville, Kentucky
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    MasterBrand • Ferdinand, IN, US
    serp_jobs.job_card.full_time
    Customer Service Representative.For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers.That, com...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    Circle K • Washington, IN, US
    serp_jobs.job_card.full_time
    Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Associate I

    Customer Service Associate I

    Dollar Tree • Newburgh, IN, US
    serp_jobs.job_card.full_time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Retail Service Specialist

    Retail Service Specialist

    O'Reilly Automotive • Jasper, IN, US
    serp_jobs.job_card.full_time
    The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Online Survey Taker. Earn up to $25 per survey. - Remote

    Online Survey Taker. Earn up to $25 per survey. - Remote

    Earn Haus • Dubois, Indiana, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Representative - Patient Registration

    Customer Service Representative - Patient Registration

    R1 RCM • Boonville, IN, US
    serp_jobs.job_card.full_time
    Customer Service Representative.R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical gr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service

    Customer Service

    Lowes • Derby, IN, United States
    serp_jobs.job_card.full_time
    Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Direct Support Professional-Bedford

    Direct Support Professional-Bedford

    BrightSpring Health Services • Williams, IN, United States
    serp_jobs.job_card.full_time
    Direct Support Professional-Bedford.US-IN-BEDFORD | US-IN-MITCHELL | US-IN-OOLITIC | US-IN-FORT RITNER | US-IN-AVOCA | US-IN-CRANE | US-IN-WILLIAMS. ResCare Community Living - Direct Support Profess...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Entry Level Sales Representative

    Entry Level Sales Representative

    Cobra Direct, Inc. • Newburgh, IN, US
    serp_jobs.job_card.full_time
    Now offering paid training and WEEKLY BONUSES •.We are a privately owned sales and consulting firm working throughout the Evansville, IN area. We value direct and personal engagement that increases s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Work-from-Home Tester - Try Online Side Gigs and Give Feedback

    Work-from-Home Tester - Try Online Side Gigs and Give Feedback

    Finance Buzz • Loogootee, Indiana, US
    serp_jobs.filters.remote
    serp_jobs.job_card.temporary
    We're on the hunt for curious, motivated individuals to test and review online money-making opportunities featured on FinanceBuzz. If you enjoy discovering new platforms and sharing your experience,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Work from Home

    Work from Home

    HomeJobFinder • Cannelton, IN
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Entry Level Sales To Leadership

    Entry Level Sales To Leadership

    Whit Financial LLC • EVANSTON, IN, US
    serp_jobs.job_card.full_time
    The Whittingham Agencies, a vital unit of the Liberty National-Worksite Division, is in the midst of significant expansion, fueled by consecutive years of remarkable market growth.Our mission exten...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Outside Sales Representative

    Outside Sales Representative

    Hibu • Newburgh, IN, US
    serp_jobs.job_card.full_time
    Are you looking for an Outside Sales position with unlimited earning potential in a flourishing industry? Are you looking for an opportunity where you can earn uncapped commissions while still havi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    BMV Customer Service Representative 2

    BMV Customer Service Representative 2

    State of Indiana • Washington, IN, US
    serp_jobs.job_card.full_time
    BMV Customer Service Representative 2.Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Specialist

    Customer Service Specialist

    German American Bank • Holland, IN, US
    serp_jobs.job_card.full_time
    This position will be located at : Main Street, Jasper.Main St Jasper, Indiana, 47546 United States.Jasper Crossing - 760 West 2nd Street, Jasper, IN 47546. Jasper North - 3585 Newton St, Jasper, IN ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Work from Home

    Work from Home

    Earn Haus • Schnellville, IN, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted