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Scheduling Coordinator
Scheduling CoordinatorCaring Health Center Inc • Springfield, MA, US
Scheduling Coordinator

Scheduling Coordinator

Caring Health Center Inc • Springfield, MA, US
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Job Description

Job Description

Reports to : Medical Practice Manager

Salary / Status : Non-Exempt

Department : Front Office

Hours : 40hrs / week 8 : 30am-5pm, At least once weekly up to 6pm, including one Saturday rotation every month

Minimum Requirements :

  • High school diploma.
  • Previous experience with medical scheduling.
  • Detail-oriented; able to work accurately and efficiently in a fast-paced environment.
  • Bilingual, capable, sensitive, and articulate in conversational interpretation.
  • Must possess the ability of positively interacting with patients, personnel, visitors and the general public.
  • Must show discretion in the handling of confidential information.
  • Must possess the ability to work independently, problem solve and make decisions when necessary.
  • Ability to maintain composure and professionalism when exposed to stressful situations
  • Strong organizational skills
  • Computer literate in basic applications and data entry.
  • Friendly, reliable, and professional both in behavior and appearance.
  • Ability to establish and maintain effective working relationships with other employees, individuals seeking assistance and the general public.

Principle Responsibilities and Duties :

  • Schedules patient medical visits per established procedures. Confirms appointments, cancels appointments and notifies staff of appointment changes.
  • Reviews schedules routinely to ensure proper slot utilization and increase opportunities for patient access. Discusses scheduling conflicts or problems with supervisors and offers solutions to improve.
  • Continuously monitors schedule and provides updates throughout the day.
  • Generates and utilizes wait lists and reschedules patient appointments as needed.
  • Manages appointment work queue requests to ensure continuity of care.
  • Provides direct support to the medical practice manager and handles scheduling requests
  • Responsible for the accuracy and completeness of the data entry of patient information into the computer. This data entry includes various patient information, as well as relevant insurance.
  • Efficiently intakes new patients; completes patient data entry, schedules new patient appointments, verifies insurance, collects required signatures, obtains ROI to collect historic patient records, provides warm handoffs to support teams.
  • Maintains current knowledge of the time requirements of various categories of patient visits, preferences and work schedules of various physicians.
  • Ability to schedule appointments in appropriate appointment types.
  • Make patient reminder calls in a timely fashion.
  • Maintains confidentiality of all Health Center information.
  • Handle inquiries (regarding hours, location, programs, patient eligibility, etc.) in a professional manner.
  • Refer acutely ill patients to nursing for triage.
  • Prepare reports as required.
  • Carry out other tasks as requested in situations where participation may be required.
  • Maintain work area in a clean, organized and orderly fashion to facilitate interactions with other staff and to reflect well on the health center as viewed by the public.
  • Performs all and any additional duties as assigned.

    • Physical Requirements :

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
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    Scheduling Coordinator • Springfield, MA, US

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