Talent.com
Retail Store Manager

Retail Store Manager

PetSmartSchertz, TX, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

1 year ago Be among the first 25 applicants

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!

Retail Store Manager

About Life At PetSmart

At PetSmart, we're more than just a company obsessed with pets ; we're obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings :

  • Paid bi-weekly
  • Health benefits : medical, dental, vision
  • 401k
  • Tuition assistance
  • Associate discounts and perks
  • Paid time off for fulltime associates
  • Career pathing
  • Development opportunities

Job Summary

PetSmart's Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store's daily business while upholding the company's vision, mission, values, and strategy within the store.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs :

People Leadership :

  • Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
  • Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.
  • Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.
  • Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
  • Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results.
  • Cascades information to associates and adjusts team priorities to meet goals and commitments.
  • Ensures continued alignment and responds effectively to a changing environment.
  • Address and administer associate complaints and grievances.
  • Recognizes and celebrates associates driving overall associate engagement.
  • Accountable to ensuring all associate reviews are delivered on time.

    • Overall Store Experience :

  • Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
  • Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns.
  • Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience.
  • Evaluates operations and seeks opportunities to continuously improve processes and services.
  • Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups.
  • Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team.
  • Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures.
  • Prioritizes and ensures a safe environment for our associates, pets, and pet parents.
  • Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents.
  • Communicates business and financial objectives to other leaders within the store.
  • Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate.
  • Responsible for taking immediate action and reports when a sick / injured pet is identified in the store; transport to the vet as needed.
  • Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

    • Business Management :

  • Deliver corporate strategy and profitability goals by executing the direction set leadership.
  • Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed
  • Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
  • Manages expenses such as labor and supplies and any other relevant store metrics.
  • Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
  • Creates and posts schedules for the entire store.
  • Accountable for processing payroll weekly and managing labor within a budget.
  • Executes daily, weekly, and monthly reporting and paperwork as required by the Company.
  • Accountable to run store related errands to support store needs.

    • Qualifications

  • 4-6 years of retail leadership or experience in a customer-focused environment.
  • Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to react under pressure and maintain composure.
  • Strong organizational skills and attention to detail.

    • SUPERVISORY RESPONSIBILITY

  • Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures.

    • PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms : stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Associate must frequently lift and / or move up to 50 pounds and occasionally team lift and / or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
  • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

    • Do What You Love

    Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

    We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

  • This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for.

    • This job summary is intended to describe the general nature and level of work associates / leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. This position is also eligible for benefits as described at https : / / benefits.petsmart.com / us / .

    PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.

    Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)

    For applicants in our Waterloo, San Francisco, or Los Angeles locations : Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law

    Seniority level

    Seniority level

    Not Applicable

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Sales and Business Development

    Industries

    Retail

    Referrals increase your chances of interviewing at PetSmart by 2x

    assistant store manager - Downtown / Central San Antonio

    San Antonio, TX $49,700 - $57,100 2 weeks ago

    Retail Assistant Store Manager-Crosstowne Mercado

    General Manager - Retail Store Operations FT (NW Loop 410 / Summit) (29554)

    Retail Store Manager 125-8387 Bandera, TX

    Assistant Store Manager Experiences - House of Sport

    Retail Assistant Store Manager-Woodlake Crossing

    We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Retail Store Manager • Schertz, TX, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Store Manager - Spencer's

    Store Manager - Spencer's

    Spencer'sSan Antonio, TX, US
    serp_jobs.job_card.full_time
    Benefits include : Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Monthly Sales Bonus, Yearly Shrink Bonus, Champions Club Bonus, Contest Prize Awards, 40...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Retail Store Manager -3742

    Retail Store Manager -3742

    First Cash, Inc.San Marcos, TX, US
    serp_jobs.job_card.full_time
    We are currently looking for the right.In addition to the hourly rate our Retail Store Managers can earn a very lucrative monthly bonus, contributing to a major portion of a Retail Store Managers t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager

    Store Manager

    FrancescasSan Marcos, TX, US
    serp_jobs.job_card.full_time
    Our inclusive brand reflects our people and commitment to the world.We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the voices ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Retail Co-Manager

    Retail Co-Manager

    Hobby LobbySan Marcos, TX, US
    serp_jobs.job_card.full_time
    Join our team and let your creativity flourish! We're not just offering a job, we are inviting you to be a part of a canvas where innovation meets passion, turning ideas into extraordinary realitie...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Assistant Manager - Store

    Assistant Manager - Store

    Cavender'sSan Antonio, TX, US
    serp_jobs.job_card.full_time
    The Assistant Store Manager assists in the management of the retail facility.The Assistant Store Manager should know the necessary aspects of store operation and act as the Store Manager in their a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager

    Store Manager

    Francesca'sSan Marcos, TX, US
    serp_jobs.job_card.full_time
    We offer a creative and friendly environment with plenty of opportunity for advancement.Our Boutique Team Leader is the frontline of our field leadership team, responsible for all aspects of our bo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Assistant Store Leader (Assistant Manager)

    Assistant Store Leader (Assistant Manager)

    7-Eleven, IncBlanco, TX, US
    serp_jobs.job_card.full_time
    If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role! We're hirin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Store Manager

    Store Manager

    PacSunSan Marcos, TX, US
    serp_jobs.job_card.full_time
    Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as adidas, Brandy Melville, E...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Supervisor

    Retail Supervisor

    Columbia SportswearSan Marcos, TX, United States
    serp_jobs.job_card.full_time
    Quarterly Bonus Program to award store performance, Comprehensive Medical with FSA / HSA options, Dental, Vision, and Well-being plans, 401(k) participation with company matching.Quarterly reimbursem...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Assistant Store Manager - Store #79

    Assistant Store Manager - Store #79

    My MelroseSeguin, TX, US
    serp_jobs.job_card.full_time
    Work where you can shop! We're looking for individuals with a passion for fashion that have what it takes to give our customers an exceptional in-store customer experience that will encourage them ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Retail Store Manager -3742

    Retail Store Manager -3742

    FirstCashSan Marcos, TX, US
    serp_jobs.job_card.full_time
    Be among the first 25 applicants.Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required). The best working hours in the business.Most stores ope...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Assistant Store Manager

    Assistant Store Manager

    Francesca'sSan Marcos, TX, US
    serp_jobs.job_card.full_time
    We offer a creative and friendly environment with plenty of opportunity for advancement.Our inclusive brand reflects our people and commitment to the world. We want you to be part of delivering uniq...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Assistant Store Manager

    Assistant Store Manager

    O'Reilly AutomotiveSan Antonio, TX, US
    serp_jobs.job_card.full_time
    The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager's ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Assistant, Full Time

    Store Assistant, Full Time

    Circle KNew Braunfels, TX, US
    serp_jobs.job_card.full_time
    We want you to join our team as an Assistant Manager.If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management look no further.As an assistan...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Retail Store Manager

    Retail Store Manager

    Music & ArtsNew Braunfels, TX, US
    serp_jobs.job_card.full_time
    The Retail Store Manager is responsible for running day-to-day sales and operations while meeting excellent customer service standards. Manage Sales team by coaching, counseling, advice, support, mo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Store Manager

    Store Manager

    Circle KSeguin, TX, US
    serp_jobs.job_card.full_time
    The minimum qualifications for a Store Manager are : .High School diploma or GED preferred.Experience in retail sales preferred. Experience to perform the essential duties, responsibilities and workin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Assistant Manager

    Store Assistant Manager

    Circle KNew Braunfels, TX, US
    serp_jobs.job_card.full_time
    We want you to join our team as an Assistant Manager.If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management look no further.As an assistan...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Full Time Assistant Store Manager (Store 6783)

    Full Time Assistant Store Manager (Store 6783)

    GameStopKyle, TX, US
    serp_jobs.job_card.full_time
    Full Time Assistant Store Manager (Store 6783).Full Time Assistant Store Manager (Store 6783).Full Time Assistant Store Manager (Store 6783). Be among the first 25 applicants.Full Time Assistant Sto...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Store Manager

    Store Manager

    GPM InvestmentsSomerset, TX, US
    serp_jobs.job_card.full_time
    Lead With Purpose as a Store Manager.Are you an inspiring leader ready to do more than manageready to drive store performance, motivate teams, and be the example every shift? We're looking for Stor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Retail Assistant Store Manager

    Retail Assistant Store Manager

    Ollie's Bargain OutletNew Braunfels, TX, US
    serp_jobs.job_card.full_time
    Retail Assistant Store Manager.This is a new store coming soon to New Braunfels, Texas! Join our team and live the Ollie-tude! (Ollie's Core Values). Be a team player - Associates are expected to be...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30