DIRECTOR OF CONFERENCE AND AMBASSADOR SERVICES

Director Of Conference & Ambassador Services

The Director of Conference & Ambassador Services will be responsible for overseeing the engagement of the Law Firm's Clients, Guests, Vendors, and Associates entering the Conference Center. They support the efforts to establish and maintain protocols for Hospitality and Workplace services with a focus on hospitality and a keen sense of detail and organization. They will lead by example, display an energetic, friendly, and approachable demeanor.

Essential Job Functions :

• Set the standards of excellence, following Rapport standards, in all aspects of Hospitality related service for employees and guests in the New York office to include visitor services and conference center.
• Collaborate with the Events Team and / or department designee for the planning and execution of events held in-person, including conference room booking, menu selection, RSVPs, creating and managing the event.
• Partnering with multiple high-profile stakeholders & meeting hosts, Events Team and / or department designee for the planning and execution of events held in-person, including conference room booking, menu selection, RSVPs, creating and managing the event
• Manage, develop, train on and enhance processes that will elevate the guest / client experience
• Responsible for overseeing day-to-day hospitality operations inclusive but not limited to conference, meetings, and event, reception, and serving as escalation POC for onsite hospitality vendor teams. Ensure awareness of hospitality service delivery breakdowns and feedback, resolving issues and ensuring follow through, engaging leadership when necessary.
• Provide a consistent high-level service in all areas to ensure guest satisfaction KPIs are achieved :
• Train and mentor staff to deliver Platinum Service in every guest interaction.
• Adjust and make recommendations to processes when areas are not meeting standards.
• Ensure staff are engaged and involved in individual and team building programs.
• Conduct daily point meetings that include a service and recognition component.
• Develop and / or adapt training materials to best support the success of the Conference Services Team and consistently revisit guides, manuals and training procedures.
• Complete internal audits on guest service functions to ensure client specific standards are met.
• Completes all reporting requirements and submits on a timely basis. Inclusive of drafting events, budgeting for same, communications, organizing data, files and materials, preparing routine and ad-hoc reports and responding to requests for assistance
• Manage and formulate weekly schedules for team members, flexing labor and staffing levels when applicable.
• Develop, maintain and update Standard Operating Procedures on all Hospitality and Conference responsibilities.
• Able to build consensus and influence team members to achieve goals and objectives.
• Exhibits superb organizational skills and can manage multiple tasks or projects simultaneously.
• Enforces, maintains, and monitors the department's Dress Code Policy.
• Creates personal development plans and conducts annual performance appraisals for Hospitality and Catering team.
• Provides client and manager with regular updated data and reports regarding Hospitality operations, levels of activity, etc.
• Ensures that the Reception Desks, conference rooms, and catering areas are consistently presentable and in working order.
• Provide input to District Manager regarding associate performance, highlighting successes, and areas for improvement.
• Ability to work in multiple roles within the operations as this is a working position.

Key Requirements :

Flik is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.