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Senior BCM Analyst - Hybrid, Bala Cynwyd, PA

Senior BCM Analyst - Hybrid, Bala Cynwyd, PA

Tokio Marine North America ServicesBala Cynwyd, PA, US
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Job Summary :

Develops crisis management, emergency management and contingency plans for Tokio Marine North America Services, and its group companies.

Essential Job Functions :

  • Develops and implements plans, processes, policies and procedures for emergency management, crisis management and contingency planning program elements.
  • Leads incident management for any type of natural, man-made or technological disaster.
  • Provides incident support during emergencies, which may occur outside of standard business hours and require extended shifts depending on the severity and duration of the event.
  • Participates in post-incident reviews and contributes to continuous improvement efforts.
  • Communicates effectively with senior executives and leaders during crisis and emergency situations.
  • Gathers and analyzes information; supports resolutions to address business issues for a specific business group.
  • Tests multi-dimensional plans with various operational departments throughout group companies.
  • Evaluates vendors, makes recommendations, and implements vendor requirements.
  • Develops strategy, training materials, protocol and quick reference guides for emergency management, crisis management and contingency planning areas.
  • Develops and leads tabletop exercises and training for group companies.
  • Develops plans and procedures for the BCM Crisis Management Center.
  • Manages efficient and effective usage of tools and integration with other tools as necessary.
  • Initiates awareness processes to make necessary improvements for emergency management, crisis management and contingency plans.

Qualifications :

  • Bachelor's degree is preferred (preferably in Emergency Management or Business).
  • A Business Continuity certification preferred.
  • 7+ years of relevant experience.
  • Ability to provide on-call support and incident response as needed during emergencies, including after-hours and weekends. As much advance notice and flexibility as possible will be provided.
  • Ability to weigh business needs and articulate these needs to management.
  • Knowledge, insight, and understanding of business concepts and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
  • Experience with mass notification systems, such as Onsolve Send Word Now, and incident monitoring systems, such as Everbridge NC4, preferred.
  • Working knowledge of Microsoft Office,and strong knowledge in Microsoft Excel preferred.
  • Performs special projects and other duties as may be assigned.
  • Strong customer service orientation, responsive, consultative, collaborative and accurate.
  • Strong leadership ability : able to work with a group to set objectives and agenda, generate allegiance to those objectives, and motivate achievement.
  • Familiarity with project management skills; planning, organizing, monitoring and controlling projects, ensuring efficient utilization of resources to achieve project objectives and deadlines.
  • Strong interpersonal relationship building skills; able to work with a variety of people and groups in a constructive and collaborative manner.
  • Strong analytical ability with the capability to determine the root cause of problems and issues
  • Salary range $94,000 to $115,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.

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    Senior Analyst • Bala Cynwyd, PA, US

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