Collections Specialist

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

JOB SUMMARY : The Collections Specialist is responsible for managing customer accounts and proactively communicating with clients to resolve past-due balances through collaborative and solution-oriented approaches.

Accountabilities : Collections

Locate and notify customers of delinquent accounts by telephone, email, and statements.

Serve as customer advocate when bringing attention to overdue invoices, and help find solutions to resolve past due accounts.

Communicate with customers by telephone or through email, including appropriate follow-ups, to determine reasons for overdue payments and to make sure payment commitments are met.

Answer customer questions regarding problems with their accounts.

Record information about financial status of customers and status of collections efforts.

Perform various administrative functions for accounts, such as recording address and contact changes.

Maintain account records.

Take payments over the phone.

Credit

Make decisions on credit holds, and provide credit release codes following up with collection efforts where releases are given.

Call to confirm use of questionable credit card payments at the counter, over the phone, and for ecommerce sales.

Misc.

Answer phone (Backup)

Take calls / answer questions from customers

Assist with rental invoicing when needed

Special invoicing as needed

Required Skills / Abilities :

Degree in accounting or related field, or equivalent experience

Comfortable using Microsoft Word, Excel, online portals and computers

Basic understanding of clerical and administrative procedures

Ability to anticipate work needs and interact professionally with customers

Excellent organizational skills and attention to detail

Ability to maintain confidential and meticulous records

Education and Experience :

Bachelor's Degree preferred, relevant experience may be substituted.

Physical Requirements :

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift 15 pounds at times.

Must be able to access and navigate each department at the organizations facilities.