Associate Service Delivery Processing Specialist

ADP Assoc Svc Del Processing Specialist

Responsible to process updates by keying fields for child support, writ / creditor garnishment, bankruptcy, tax levy, wage assignment, and student loan lien data in WGRS within SLA. Ability to understand the verbiage on procedures and comprehend clients and pay system specifics and limitations for NEW and ESCALATED clients. Responsible to audit fields for all lien types to include child support, creditor garnishment, bankruptcy and tax levy lien data in WGRS in an accurate and timely manner. Understand the concept of state procedures, clients and pay system specifics. Maintain high quality work by ensuring external accuracy. Responsible to reject incorrect fields keyed by Wage Garnishment Specialist and provide reason for reject.

Responsible to performing research using all tools such as Siebel, GCPI, Lien Set up Tool and USMM to identify and report any missing information and / or inconsistencies. Responsible to protect all documents and follow security procedures to avoid any Security Incidents Responsible to key all records accurately to avoid a write off causing ADP a financial liability. All tasks must meet standard SLA established by the business.

Responsible for working with Training in order to maintain and update procedures to process all records resubmitted to the Auditors queue within SLA

Responsible for processing all refunds pertaining to the order and to follow up on all payments on HOLD and process within SLA

Qualifications

• Minimum of 6 months' work experience
• Data Entry experience
• Proficiency in Microsoft Office Suite