Job Description
Job Description
Description : ABOUT US :
We aim to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. Our physicians and staff share our passion for patient-centric care and are knowledgeable, skilled, and empathetic to our patients’ needs. We continuously look for ways to improve our patients' experience through data analytics, patient surveys, and feedback. Our commitment to patient care also includes investing in our employees through continuing education and training.
POSITION SUMMARY :
The Practice Manager is responsible for overseeing the daily clinical operations of the practice, ensuring high-quality patient care, efficient workflow, and compliance with regulatory standards. This position collaborates with physicians, clinical staff, and administrative leadership to implement best practices, optimize operational efficiency, and enhance patient experience. The Practice Manager is also responsible for local practice training, staff development, and ensuring adherence to clinical protocols.
KEY RESPONSIBILITIES :
- Demonstrates a clear understanding of financial and performance statements (e.g., income statements, P&Ls, payroll reports, and practice management dashboards).
- Strong knowledge and understanding of the organization’s position and opportunities for improvement and / or growth.
- The ability to confront difficult situations and proactively develop practical action plans.
- Maintains relationships with external business associates, including vendors, insurance carriers, and referring providers.
- A proactive approach to staffing, including succession planning and gap analysis, ensures operations run smoothly without interrupting patient care.
- Leads and manages the clinical and front desk teams, ensuring adherence to company policies, protocols, and regulatory requirements.
- Oversee daily clinical operations, optimizing patient flow and efficiency in coordination with providers and administrative staff.
- Ability to influence and gain support from teammates outside the direct reporting relationship, including doctors.
- Responsible for recruiting, training, onboarding, disciplinary actions, and evaluation of all team members. Oversee the professional development of the center’s staff.
- Maintains confidentiality of patient, staff, and company information.
- Maintains knowledge of and follows policies, procedures, Code of Conduct, and all Federal and State rules and regulations related to the position.
- Outstanding organization and leadership skills, including managing, motivating, and mentoring.
Demonstrated Advanced Knowledge of :
Patient intake and workup, following a standardized protocol.Understanding the billing and procedural basics of performing needed testing. For example, automated refractions, visual fields, OCTs, etc.Awareness of patient flow issues and ability to maintain efficient practice flow.Obtaining and documenting patient history.Maintain relationships with external business associates, including vendors, insurance carriers, and referring physicians.Performing office duties and clinical tasks - entering data into EMR.Facilitating patient experience by assisting physicians in overall patient care.Working within the confines of the team by assisting other departments with answers to questions, patient triage, etc. Counsel and educate the patients as needed.Regularly update daily provider schedules by assessing no-shows and add-ins while maintaining optimized schedule utilization.REQUIREMENTS :
An associate or bachelor’s degree in healthcare administration or a related field is preferred.Five years of progressive practice experience in place of degree considered.A minimum of two years of management experience is required, preferably in healthcare.Positive attitude and a love for helping others!Prior experience in a fast-paced medical office and electronic health records is preferred.Dependable transportation is required to travel to other offices as needed.Must be flexible when traveling to various locations as needed.
KNOWLEDGE, SKILLS, AND ABILITIES :
Patient Experience—Understanding and anticipating the patient’s needs, actively striving to exceed our patient's expectations, and providing ongoing education and communication.Proactive—Keep others informed. Ask for help when needed and bring any challenges or concerns to leadership.Analytical mind- capable of out-of-the-box thinking to solve problems.Professionalism- Displaying cautious, helpful, and ethical behavior. Maintaining composure even under complex and challenging circumstances.Excellent Communication Skills, both written and verbal. Focus on becoming an active listener to understand the needs of co-workers and patients better.Drive for Results—Strives to improve the patient experience by committing to continuous improvement and going above and beyond optimal outcomes.Focus on Efficiency – Utilizes technology, innovation, and process improvements to improve efficiency and effectiveness continuously.Teamwork- Participates as a team member and establishes strong working relationships with teammates and the organization.Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.Forward-thinking attitude—Consider how your actions and behavior influence or affect others and how this will impact your future growth in the company.Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.OWNERSHIP SKILLS :
Help foster a positive workplace environment that encourages accountability, collaboration, and transparency.Self-awareness : understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses.Pride in one’s work by asking questions when needed, providing feedback, and completing job tasks promptly.Aligning job responsibilities and projects with the company’s goal and mission.Pro-active measures in daily work that anticipate problems and develop solutions.Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays.Confidence in expressing ideas and solutions during meetings or projects. Openness to other employees’ opinions and feedback.Establish performance goals and align personal interests and career aspirations with new tasks and responsibilities.Offer solutions to problems rather than presenting issues.Ask for constructive feedback regarding job performance.Share responsibility for actively maintaining "workload items" for clinical and support buckets.PHYSICAL REQUIREMENT :
Exerting up to twenty-five pounds of force occasionally and / or a negligible amount frequently or constantly to lift, carry, push, pull, or otherwise move objects.Repetitive motion. Substantial movements (motions) of the wrists, hands, and / or fingers.Have close visual acuity to perform an activity, including viewing a computer terminal, extensive reading, interpretation, etc.Must possess the physical, mental, and cognitive skills to complete essential tasks, including learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.Must be able to be stationary for prolonged periodsCOGNITIVE REQUIREMENT :
Execute tasks independently.Learn and memorize tasks.Maintains concentration / focus on tasks.Perform tasks in a demanding environment requiring multi-tasking and prioritizing work.Must be comfortable working and interacting with large groups of people daily.BENEFITS & PERKS :
Generous PTO allowance
Holiday Pay
Health, Dental & Vision
Life Insurance
Short-term disability
Long-term disability
401k with discretionary match
Uniform Allowance (clinic only)
Professional Development
We are an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.
Requirements :