FIELD INSTALLATION AND SERVICE TECHNICIAN

Job Details Job Location : Dallas - Remote, TX Position Type Full Time Education Level High School Salary Range Undisclosed Job Category Information Technology

Overview

STRATACACHE delivers in-store retail experience transformation and exceptional customer journeys through a wide array of marketing technology. Our solutions enable retailers to learn deeply about their customers' shopping preferences and behaviors, delivering targeted promotional or task-based messaging on any digital display. With 3.3 million+ software activations globally, we power the biggest digital networks for the world's largest brands. Across the STRATACACHE family of complementary Marketing Technology solution companies, we have the technology, expertise, and track record to bring retail innovation that delivers results. Learn more about the STRATACACHE family at www.stratacache.com or on Social Media at LinkedIn, Twitter, and Facebook.

STRATACACHE values our employees – in addition to the opportunity to join a collaborative team and do interesting work, we offer competitive compensation to our employees. Our comprehensive offerings include major medical, dental, vision, and disability insurance options as well as Employee Benefit Time, matching 401K, corporate discounts, and an Employee Assistance Program. We'll be happy to tell you more during the interview process!

Responsibilities

We are hiring for a Field Installation & Service Technician to provide client installation and post-installation service of our digital signage solutions, as well as providing on-site support services in a break / fix capacity. This includes mounting of commercial grade displays and media players in wide variety of configurations, physical network installation and troubleshooting at client sites, and troubleshooting of any issues that occur while provisioning new site or repairing existing site solution. This position requires professional behavior and interaction with all members of client team and STRATACACHE support services as well as the installation work provided. Our reputation depends on a high standard of workmanship. There will be substantial travel via driving and / or flying required that may come with very short notice. Punctuality and reliability are essential needs of the position.

Principal Accountabilities :

• Perform On-site technical support of STRATACACHE digital signage applications
• Perform On-site installation of STRATACACHE digital signage applications
• Ability to work with industry standard display technologies (displays, video connections, network connections)
• Ability to work with a team or individually
• Ability to clearly articulate to support team members issues encountered onsite and what was done to resolve them
• Ability to follow installation documentation.
• Ability to come up with solutions to unforeseen problems as work is done and provide feedback to project stakeholders regarding those solutions.
• Additional duties may be assigned, as needed.

Qualifications

EEO / Additional Information

STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.

While we are excited and appreciate your interest in our opportunities, please keep in mind that we are not able to contact all applicants that have applied.

No vendor / agency solicitation please.

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