Customer Success Architect, Isovalent

The application window is expected to close on September 26, 2025. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The position is open to remote candidates; preference will be given to candidates located in the Eastern Region,

Meet the Team

Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations.

The Customer Success Architect team is a distributed team of subject matter experts on Kubernetes, Cloud Native technologies, and networking. The team is a key driver of our customers' value realization with Cisco Hypershield and Cisco / Isovalent Platform. Customer Success Architects engage daily with customers. They are leaders with vision who bring their deep expertise in cloud native and networking to ensure our customers are running reliable production workloads. As great collaborators and problem solvers, they are not afraid of coordinating and engaging with multiple groups (engineering, partners, product, marketing etc...) to bring the best of Cisco / Isovalent and our products with the help of our customers. Last, Customer Success Architects are great coaches, capable of distilling new concepts and technologies to our customers and presenting various solutions and their tradeoffs to our customers. Above all, Customer Success Architects are amazing teammates.

Your Impact

• Help our customers be successful with Hypershield and Cisco Nexus Smart Switches
• Engage with assigned customer accounts to accelerate their value realization by assisting in the deployment of Nexus Smart Switches and Hypershield into customer networks
• Build deep technical relationships with key customer team members and be a trusted advisor
• Conduct workshops for customers on new and existing product capabilities
• Bring your customer's proven experience to collaborate with engineering and support teams to unblock customer issues
• Help create workshops, training material, reference architectures, product documentation, and any relevant artifacts that would help us provide additional value to our customers, deepen their understanding of our technology, and run the most reliably in production

Minimum Qualifications

Preferred Qualifications

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.