Job Description
Service Advisor | $40k to $60k | 8am to 5pm Mon. to Fri.
What Matters Most
- Competitive pay based on experience
- Schedule : First Shift – Typical hours aligned with service department operations
- Location : Brunswick, OH
Job Description
Our client, a leading trucking dealership, is seeking a motivated Service Advisor to join their team. This critical role serves as the primary liaison between customers and the service department, managing repair requests, warranty concerns, and preventive maintenance while providing outstanding customer service. This position offers a fantastic chance to grow your career in a fast-paced, team-oriented environment.
Responsibilities :
Conduct lot inspections at the start of the dayWelcome customers warmly upon arrival and manage their service needsCommunicate equipment status updates via phone or emailSchedule and manage service appointments efficientlyDocument vehicle issues clearly and accurately on repair request formsCollect vehicle information, billing details, and payment methodsUse tablets to capture before-and-after photos of serviced vehiclesPrepare detailed and accurate cost estimates for labor and partsOrder parts and coordinate timely invoicingTrack repair progress throughout the day in collaboration with technicians and foremenReview completed repair orders to ensure all tasks are finishedExplain completed work and charges to customers clearly and professionallyMaintain high standards of customer satisfactionManage incoming telephone inquiries regarding appointments and repairsKeep the service office clean and organizedSupport accounts payable / receivable and payroll as assignedReport directly to the Shop ForemanPerform other duties as assigned by managementQualifications & Requirements :
High school diploma or equivalent requiredMinimum six months of customer service experience, preferably in automotive or heavy equipment serviceExceptional oral and written communication skillsStrong organizational, time management, and math skillsProfessional demeanor with excellent reading and computer literacy, including data entryFamiliarity with Karmak systems is preferred but not requiredAbility to alternate between sitting and standing for extended periodsBenefits and Perks :
Competitive hourly payMedical, dental, and vision insurance options401K with company matchPaid training and opportunities for career advancementWeekly pay with direct deposit or pay cardSupportive and team-oriented work environmentYour New Organization
Our client is a well-established trucking dealership known for excellent customer service and a commitment to employee growth and development. They foster a collaborative culture where hard work and attention to detail are valued.
Your Career Partner
The Reserves Network, a veteran-founded, family-owned staffing company, is proud to connect talented individuals with rewarding career opportunities. We celebrate diversity and are an equal-opportunity employer that promotes respect, integrity, and trust.
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