Patient Access Supervisor

Patient Access Supervisor

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare : quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

The Patient Access Supervisor manages the day-to-day operations of a team of colleagues to provide patients with above average accuracy and time efficient financial clearance services. Takes personal responsibility to stay abreast of current policies and procedures, as well as maintains expertise proficiency in all Patient Access technologies. This role acts as an advocate for the customer and serves as a liaison between colleagues, hospital departments and physician offices in a collaborative effort to facilitate patient registrations and admissions, verify insurance benefits and obtain related authorizations. Additionally, the Patient Access Supervisor may be responsible for managing the oversight of financial resource screening for Medicaid, Affordable Care Act, and hospital-sponsored financial programs as appropriate. Specific functions vary by location and department internal operations.

Essential Duties & Responsibilities :

• Responsible for assigning and directing work; appraising performance for direct reports as well as addressing complaints and resolving problems for colleagues within your organization. Work closely with the clinical team of the various ancillary departments.
• Prepare and communicate work schedules for colleagues
• Track and communicate key metrics including point of service cash collections, registration productivity, accurate and timely insurance verification and securing authorizations as necessary, Quality Assurance
• Track productivity monitoring for staff to maximize resources and results
• Attend, prepare materials and actively participate in the facilitation of mandatory monthly staff meetings, new hire training, team building, in-services, and continuing education sessions.
• Implement processes and tools to consistently achieve established key performance metrics
• Identify and address team member training needs to outperform expectations
• Provide team member performance data in preparation of annual reviews.
• Provide regular reporting and communication to Savista leadership and back to client
• Provide assistance / resolution to external and internal client inquiries around patient financial service activities
• As a subject-matter expert, assist team with escalated customer and client issues, coaches and trains other team members as needed.
• Maintain a current working knowledge of all patient financial and healthcare related issues and regulations
• Responsible for reporting any trends in patient wait times, registrations, financial clearance, point of service cash collections, procedural issues and make recommendations to the internal leadership and / or client to maximize performance when appropriate
• May be responsible for acting as point of contact for specific client(s) operational activities, including implementation updates, reporting, escalations and presenting at client meetings
• Support leadership with analyzing Patient Access performance to drive client satisfaction and related revenue cycle results.
• Maintains an awareness of the patient level of comfort during the wait.
• Promotes a positive image to patients, visitors, and physicians by adhering to the Savista Core Values of Courage, Authenticity, Respect, Excellence, and Service.
• Provide superior customer service and maintains a professional image.
• Able to perform duties in a stressful environment that may require long periods of sitting, standing, or walking to interview patients and process information. The environment may include alarms, occasional loud noises, bright lights and flashing lights
• Support, understand and utilize Savista technology

Minimum Qualifications & Competencies :

Note : Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $60,000.00 to $70,000.00. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills. Eligibility to participate in a variable compensation program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.