Medical Assistant, Nursing Information Center

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother / community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites , over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

We are currently seeking a Medical Assistant for our Nurse Information Center. This position requires an experienced MA capable of doing triage and discussing a wide range of issues with patients on the phone. This position is an administrative and does not provide hands on clinical care to patients.

Job Roles

• Using knowledge and experience as a Medical Assistant, perform telephone patient engagement as assigned by the manager using clear protocol on all calls that are transferred.
• Assess level of patients' understanding of care and assist in navigating FHCSD programs and services.
• Assist with transitional care activities for FHCSD patients.
• Collaborate with team members in supporting the population health management functions and interventions.
• Schedule appointments for patients who require more than basic information.
• Educate patients on the need for follow-up care.
• Establish Primary Care Physician (PCP), and educate on the importance of continuity of care in using PCP.
• Reinforce patient / family education provided to FHCSD patients.
• Attend staff meetings and in-services or complete make-up assignments.
• Follow FHCSD policies and procedures to ensure positive patient outcomes.
• Perform other duties as assigned.

Requirements :

Experience / Specialized skills (including Language)

Rewards

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits.

$25.00 - $29.20

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and / or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here : FHCSD Wellness - Employee Hub (gobenefits.net)