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Store Manager
Store Managertm:rw • New York, NY, United States
Store Manager

Store Manager

tm : rw • New York, NY, United States
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About Us :

Do you want to help shape the future of retail? Here’s a thought—how about doing that while helping people get a sneak peek of what the world is creating at the same time? We are tm : rw —a destination for innovation. We let people discover, try, and play with the latest in innovation, gaming, and e-mobility across our experience-led concept stores globally. Because honestly, why should retail be boring?

Job Summary :

As the Store Manager at tm : rw, you will play a critical role in supporting the Store Director in leading our flagship New York City location. You will help drive excellence in customer experience, sales performance, and operational execution while ensuring a seamless and engaging retail environment.

You will oversee daily operations, mentor a high-performing team, and implement strategies to optimize store performance. Your role will be key in maintaining the Smartech brand experience while ensuring that commercial objectives are met.

Key Responsibilities :

Team Leadership & Development :

  • Support the Store Director in leading, mentoring, and motivating the team to achieve excellence in performance and collaboration.
  • Assist with recruitment, onboarding, and ongoing training to develop a knowledgeable and customer-focused team.
  • Foster a positive, results-driven culture with clear goals and continuous coaching.

Sales & Commercial Execution :

  • Implement sales strategies to drive revenue growth and exceed targets.
  • Analyze sales data and optimize performance.
  • Identify business opportunities, adapting strategies to market trends and customer needs.

    • Customer Experience & Engagement :

  • Ensure an interactive, immersive, and customer-first shopping experience.
  • Build long-term customer relationships, driving loyalty and repeat business.
  • Champion a service-driven mindset, ensuring exceptional interactions at every touchpoint.

    • Operational Excellence :

  • Oversee daily store operations, including inventory management, compliance, and brand standards.
  • Assist with scheduling and team positioning to maximize efficiency during peak periods.
  • Maintain an organized and well-executed retail environment that reflects Smartech’s innovation and quality.

    • Performance & Business Management :

  • Track and analyze key performance indicators (KPIs) to identify opportunities for improvement.
  • Collaborate with the Store Director and senior leadership to align store initiatives with company goals.
  • Continuously refine processes to enhance efficiency, profitability, and customer engagement.

    • Requirements & Preferences :

  • 5+ years in retail management, preferably in luxury, innovation, or tech-driven environments.
  • Proven success in supporting high-performing teams and driving sales.
  • Passion for delivering exceptional customer experiences.
  • Ability to implement business objectives into actionable plans.
  • Excellent leadership and interpersonal skills.
  • Comfortable in a fast-paced, evolving retail landscape.
  • Interest in technology and innovation is a plus.

    • Other Details :

  • Start Date : ASAP
  • Salary : $75K–$85K + Commissions
  • Job Hours : Full-Time
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    Store Manager • New York, NY, United States