CREED Operations Lead, Woodbury Common Boutique

Operational Lead, The House of Creed

Reports To : General Manager, Woodbury Common

Location : Central Valley, NY

FLSA : Non-Exempt

Welcome to Kering Beaut Established in 2023, Kering Beaut aims to create value for the Group and its Houses. In June 2023, Kering Beaut announced that it had signed an agreement to acquire historic high-end fragrance house Creed; founded in 1760, it is known for its distinctive collections of timeless and sophisticated perfumes, including the iconic Aventus. This acquisition represents a major step for Kering Beaut. It perfectly complements Kering's existing portfolio and immediately gives Kering Beaut a significant presence.

Kering is committed to building a diverse workforce. We believe diversity in all its forms gender, age, nationality, culture, religious beliefs and sexual orientation enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Why Work With Us? We care about our team members, and we offer a competitive hourly rate $24 - $30 hr, benefits such as medical, dental, vision, 401(k), paid time off, employee discounts and much more!

Core Responsibilities :

• Manage returns, damages, and testers returns.
• Organize and upkeep of stockroom and stock placement within the boutique.
• Properly merchandise and implement visual directives, as well as oversee all window installations.
• Partner with our Retail Operations department for all work orders.
• Order office and collateral supplies.
• Lead physical inventory.
• Update and maintain boutique IT with support from Retail Operations and IT departments.
• Manage all customer shipments outbound and returns.
• Champion and drive Customer Experience (CX) while being an example and holding CX standard.
• Drive retail sales plan at the store level by exhibiting accountability for overall function of the Creed Sales Team including support to achieve sales plan in all designated stores in market.
• Achieve personal sales goals, by developing relationships throughout the store to promote ICP brands and intersell including pre-sale and launch goals set by ICP Manager.
• Support and execute action plans based on market calendar to maximize sales, including executing presell launches and events in stores while partnering with ICP Managers.
• Drive sales by stepping out from the counter to engage with customers and build brand awareness.
• Accountable for event presell, goals and set up.
• Communicate / escalate all store, counter, product concerns to ICP Manager or appropriate person.
• Responsible for opening and closing of boutique.

Core Requirements :