Director, Technical Program Management (Marketing)

Director, Technical Program Management (Digital Marketing)

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Director, Technical Program Management (Digital Marketing)

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MERGE

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About MERGE

We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T‑Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles, MERGE uses a talent‑to‑task process that enables clients to think higher and feel deeper about their customers.

Our Mission

We are committed to promoting health, wellness, and happiness by partnering with purpose‑driven clients in healthcare, life science, and consumer products. We aim to create a superior work experience that encourages teams to think higher and feel deeper.

Key Responsibilities

Spearhead the strategic oversight of the digital project management team, ensuring day‑to‑day operations align with organizational goals. Lead recruitment, development initiatives, and resource forecasting for successful digital projects, including website development and email marketing initiatives. Collaborate with cross‑functional teams to enhance service delivery and maintain project efficiency from planning through execution. Provide regular reporting to senior management on resource utilization, profitability, and proactively solve problems to uphold timelines, budgets, and quality standards.

Directly manage Digital Project Managers and oversee their daily responsibilities.

Lead recruitment, hiring, management, development, and growth of the digital project management team.

Forecast and identify new skills and resources required for digital projects.

Supervise developers’ workflow, task management, and project direction.

Collaborate with Account Management and New Business teams on digital strategy for clients.

Work with SVP, Program Management on project scopes and initial project plans.

Ensure flow and efficiency of work across the digital team, from planning to maintenance.

Report to senior management on overall resource planning and utilization.

Provide weekly, quarterly, and yearly reports on digital projects, including profitability and forecasting.

Build and sustain relationships across the agency to facilitate adjustments to deliverables.

Alert the team if a project deviates from scope or set parameters.

Lead contingency planning, problem resolution, and recommend solutions to maintain schedules, budgets, and quality.

Manage freelance hours and costs for content development and external production.

Develop, manage, and enforce a rigorous approvals process internally through production phases.

Oversee testing processes and quality standards on all projects.

Keep the Director informed of project progress and development.

Attend and actively participate in necessary weekly status meetings.

Lead larger client accounts with multi‑faceted projects and complex initiatives.

Partner with client service leads on annual brand / tactical planning exercises.

Provide insight on process improvements and opportunities for tools / resources.

Ensure detailed records of digital projects are maintained, organized, and easily accessible.

Onboard new hires on program management department overview and workflow tools.

Train Program Management and other departments on agency processes.

Attend monthly financial revenue / forecasting meetings.

Provide oversight and approval on estimates from direct reports.

Manage and mentor groups of Program Managers and Senior Program Managers.

Lead client team staffing exercises and internal project status updates.

Participate in client status meetings and communicate necessary scope changes.

Qualifications

9‑12 years of experience developing large‑scale websites, microsites, landing pages, and platforms with a strong understanding of the development lifecycle.

Bachelor’s degree preferred; equivalent work experience acceptable.

Prior experience leading and managing project management teams.

Familiarity with digital channels, including website design through the build process, email marketing strategy, and email design.

Experience using both Waterfall and Agile methodologies.

Understanding of marketing technology platforms (e.g., content management systems, digital experience platforms) and custom application development.

Experience with CMS such as Sitecore, AEM, Joomla!, Drupal, or WordPress.

Strong project management skills – monitoring and reporting on project status, budgets, schedules, and resource management.

Understanding of UX and web design best practices.

Excellent communication with all stakeholders across multiple levels and disciplines.

Adaptable in a constantly changing environment.

Experience managing multi‑tier software development projects is a plus.

Benefits & Compensation

Salary range : $112,000 - $134,000

(based on skills, experience, qualifications, location, and other factors). This range is subject to change.

Benefits include meaningful medical, dental, vision, life insurance, 401(k), lifestyle spending account, employer‑paid life & disability insurance, flexible time off & holidays, and many other rewards.

Values

Ability – Mastering our craft.

Agility – Delivering with a growth mindset.

Humility – Collaborating for shared success.

Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status, or people with abilities. We believe that the more diverse we are, the more creative our work will be.

Job Details

Seniority level : Director

Employment type : Full‑time

Job function : Project Management & Information Technology

Industries : Advertising Services

Work Authorization

Applicants for employment in the U.S. must have work authorization that does not require sponsorship of a visa.

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