Customer Service Representative
Location : Austin, TX Company : Unilux Brand
Unilux Brand We are seeking a highly motivated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and solutions to their inquiries. You will play a pivotal role in ensuring customer satisfaction and loyalty.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues in a timely and effective manner.
- Provide detailed information about our products and services to customers.
- Document customer interactions and transactions accurately in our system.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Collaborate with team members and other departments to enhance customer service.
Skills, Knowledge and Expertise
High school diploma or equivalent; additional education or certifications in customer service is a plus.Proven experience in a customer service role or related field.Excellent communication skills, both verbal and written.Strong problem-solving abilities and a customer-oriented mindset.Ability to handle challenging situations with patience and professionalism.Familiarity with customer service software, databases, and tools.Benefits
Comprehensive health, dental, and vision coveragePaid time off, including vacation and sick leaveRetirement savings plan with employer contributionsEmployee wellness programs and mental health supportProfessional training and development opportunitiesAbout Hustle Notice Biz
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Our Hiring Process
Stage 1 : AppliedStage 2 : ReviewStage 3 : InterviewStage 4 : HiredNot quite right? Register your interest to be notified of any roles that come along that meet your criteria.