Call Center Representative / Appointment Scheduler

Job Description

Job Description

Deck and Drive is looking for a motivated and energetic Call Center Representative to join our Marketing team in our Boynton Beach office. In this role, you’ll be the first point of contact for prospective customers—driving appointments and supporting our sales pipeline through professional and goal-oriented outreach.

Hourly Rate with supplemental bonus structure

Responsibilities :

Make 150+ outbound calls daily or maintain 30 calls per hour

Follow a provided script with clarity and confidence

Schedule appointments with homeowners for our sales team

Convert older leads into new sales opportunities

Accurately enter and update customer information in our CRM (I360)

Track performance metrics and meet weekly goals

Requirements :

• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system i360 and Ring Central

Deck and Drive's benefits include health, vision and dental care, paid time off, retirement savings and professional development.

Employees can also take advantage of flexible work schedule, employee discounts, flexible work schedule.

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