General Manager - RiNo

JETSET Pilates General Managers are dynamic leaders responsible for driving studio performance, revenue growth, and community connection. They embody the JETSET brand by fostering a high-performance culture, developing their team, and ensuring every client experience reflects excellence. The General Manager oversees all aspects of studio operations, with a strong focus on sales, business development, and team leadership. They serve as the face of the studio, building relationships with clients, leading the front-of-house team, supporting instructor performance, and ensuring smooth, efficient operations every day required to be in the studio for a minimum of 25 hours per week.

Duties and Responsibilities

• Drive all studio sales : memberships, packages, and retail, to achieve and exceed monthly revenue targets
• Develop and execute strategic initiatives to convert first-time visitors into long-term members
• Partner with the Franchise Business Manager and leadership team to analyze KPIs and create action plans to improve performance (sales, utilization, conversion, and membership retention)
• Manage outreach and local partnerships to build brand awareness and drive new client acquisition
• Lead, train, and develop Studio Leads to deliver an exceptional client experience
• Cultivate a positive, motivated studio culture focused on accountability, communication, and growth
• Host regular team meetings and recognition initiatives to maintain engagement and alignment
• Oversee daily studio operations including scheduling, payroll, and inventory management
• Ensure all client inquiries and issues are handled promptly, professionally, and with care
• Maintain JETSET brand standards across all touchpoints including studio cleanliness, hospitality, and energy
• Support and oversee the planning and execution of in‑studio events, partnerships, and community activations
• Build relationships within the local fitness and wellness community to strengthen the JETSET network
• Create opportunities for local collaborations and events that drive exposure and new leads
• Represent JETSET as a brand ambassador in and outside of the studio

Qualifications

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