Sr Tech - IT Client Technology

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Energy Transfer , a Fortune 50 organization,recognized byForbes as oneof America's best large employers , is dedicated to responsibly and safely delivering America's energy . We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes includingMD Anderson Children's Cancer Hospital, TheSalvation Army, American Heart Association, Ronald McDonald House and many more. Come join our award winning 10,000 strong organization as we fuel the world and each other!

This position comes with world class compensation, benefits, 401(k) match, profit sharing, and PTO.

Summary

IT Client Support Technician providing excellent customer service in a corporate and remote office environment. Will be responsible for on-site and remote support for hardware / software issues.

E ssential Duties and Responsibilities :

• Provides local and remote assistance to end-users – laptop, desktop, mobile devices and other technology as required.
• May include some consulting, gathering and analysis of requirements and recommending solutions.
• Tier 2 support of enterprise clients (desktops and laptops) and client application systems.
• Primary for scheduling refreshes of equipment, providing life cycle support for the client PCs, configure / support clients and user assistance as needed.
• Will assist with asset management within the team including requisitioning, managing inventory, assigning equipment, and disposing of assets cost effectively.
• Documents issues and resolutions within the enterprise ticket tracking system and / or knowledge base
• Assists with maintaining corporate client standards and standardized processes, including the installation, maintenance and enhancements for the configuration of existing and proposed systems.
• Configures and deploys new workstations, printers, and software.Provides onsite support for client printer configurations and other IT related support tasks as needed.
• Maintains current documentation on end-user computing applications and computer asset inventory.
• Will be included in the rotations for on-call on a routine basis.

Requirements :

Education and / or Experience, Knowledge, Skills & Abilities :

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below :

Working Conditions :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

An equal opportunity employer / disability / vet

Energy Transfer is an equal opportunity employer and does not discriminate against qualified applicants on the basis of actual or perceived race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

DISCLAIMER

The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

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Energy Transfer is an equal opportunity employer and does not discriminate against qualified applicants on the basis of any actual or perceived legally protected characteristics under federal, state, or local law.

To view a notice describing federal equal opportunity laws

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If, because of a medical condition or disability, you need a reasonable accommodation forany part of the application process, please contact the EEO Coordinator at 713-989-2247.This number is for reasonable accommodation requests only.

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