Customer Service Supervisor

Customer Service Supervisor

Location : Fort Worth, TX (Onsite)

Schedule : Monday–Friday, 8AM–5PM

Pay : $75,000–$85,000 annually BOE

Duration : Full-time, Direct Hire

Overview

A well-established organization in Fort Worth is seeking a Customer Service Supervisor to lead and develop a team focused on delivering exceptional service and operational efficiency. This role oversees day-to-day customer operations, ensures compliance with internal quality standards, and supports continuous improvement initiatives. The ideal candidate has a strong background in customer success or service management, ERP / CRM systems, and team leadership.

Responsibilities

• Supervise, train, and coach a customer success team to meet performance goals and maintain service quality
• Oversee accurate and timely order entry, fulfillment, and invoicing (manual and EDI 850 / 855 / 856 / 810 / 820 / 852 transactions)
• Partner with logistics providers and carriers to resolve shipping, consignment, and delivery issues
• Manage returns (RMAs), credit / rebill requests, and customer complaints in compliance with internal standards
• Maintain accurate documentation, SOPs, and training materials to ensure consistency and audit readiness
• Collaborate cross-functionally with Finance, IT, and Quality teams to enhance integration and process alignment
• Analyze performance metrics (KPI and Non-Compliance) and recommend improvements to increase efficiency
• Support professional development and career growth within the team

Qualifications