Digital CX Brand Specialist

A company is looking for a Digital CX Brand Specialist - Portuguese (BR) to enhance customer engagement through social media.

Key Responsibilities

Drive positive customer experiences by crafting social engagements that align with brand voice and increase customer satisfaction

Manage customer relationships by representing the brand and developing an understanding of customer trends and preferences

Provide community management in both English and Brazilian Portuguese, ensuring culturally relevant responses

Required Qualifications

Native or near-native fluency in Brazilian Portuguese and proficiency in English

1-3 years of experience in social community management or related fields

Familiarity with major social media platforms and brand communication norms

High school diploma required; experience with social media management tools is desirable

Ability to work flexible hours, including occasional evenings and weekends