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Senior Software Engineer ( Chicago / Vancouver)

Senior Software Engineer ( Chicago / Vancouver)

ForstaChicago, IL, US
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Overview

Press Ganey is seeking a highly skilled Senior Software Engineer to join our Safety Solutions team. In this role, you will work in the client delivery support, development, and defect support of software applications, ensuring high-quality delivery while mentoring team members and collaborating across IT and business functions.

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our roots are in U.S. healthcare, and today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We offer an unparalleled combination of technology, data, and expertise to pinpoint and prioritize opportunities, accelerate improvement efforts, and build lifetime loyalty among customers and employees.

Our Mission : We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values : To put Human Experience at the heart of organizations so every person can be seen and understood.

  • Energize the customer relationship : Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
  • Success starts with me : Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
  • Commit to learning : Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
  • Dare to innovate : We challenge the status quo with creativity and innovation as our true north.
  • Better together : We check our egos at the door. We work together, so we win together.

Responsibilities

  • Design, develop, and enhance applications and resolve defects based on defined requirements.
  • Interpret and apply changes to mitigate defects, updating designs and documentation as needed.
  • Adhere to established design, coding, testing, and deployment standards.
  • Prepare and integrate code for release and deployment management processes.
  • Troubleshoot, resolve, and follow up on application issues.
  • Application Support

  • Manage and coordinate the full issue resolution process, including engineering triage, root cause analysis, corrective action, and communication with stakeholders.
  • Provide ongoing support for production applications, ensuring timely follow-up and resolution of incidents, defects, and performance issues.
  • Monitor system health, application performance, and error logs to proactively identify potential problems before they impact end users.
  • Collaborate with engineering team, QA, DevOps, and infrastructure teams to ensure seamless deployments and minimize downtime.
  • Document issues, solutions, and known errors to build a knowledge base for faster future resolutions.
  • Participate in on-call rotations and provide escalation support for critical application issues.
  • Analyze recurring issues to recommend enhancements, preventive measures, or process improvements.
  • Ensure application availability and reliability meets established SLAs and business expectations.
  • Qualifications

  • Strong expertise in .NET Core development (6+ years).
  • Solid experience in API-driven design and JSON-based development.
  • Proficiency with SQL (Microsoft SQL Server) and strong database design knowledge.
  • Hands-on experience with containerization (Docker / Kubernetes).
  • Familiarity with CI / CD pipelines; GitLab experience preferred.
  • Experience with AI-assisted development tools (e.g., Codium, GitHub Copilot).
  • Strong foundation in test-driven development (TDD) and quality assurance practices.
  • Excellent understanding of data structures, object-oriented programming, and basic statistics.
  • Knowledge of Agile methodologies with proven experience in Agile development environments.
  • Exceptional communication, problem-solving, multitasking, and time management skills.
  • Experience & Education

  • Bachelor's degree in Computer Science or related field, or equivalent professional experience.
  • Advanced training or certification in software engineering is highly desirable.
  • Demonstrated experience leading code reviews and defining best practices.
  • Proven ability to present technical concepts and collaborate with teams to define solutions.
  • Diversity and Inclusion Dont meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. We are committed to a diverse, inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. You may be the right candidate for this or other roles.

    Additional Information for US based jobs

    Press Ganey Associates LLC is an Equal Employment Opportunity / Affirmative Action employer and is committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other federal, state, or local protected class.

    Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or otherwise discriminate against employees or applicants for discussing pay. The base salary range for this position is $100,000 to $130,000, with potential discretionary bonus or commission based on results. Salary offers consider skills, experience, and market factors.

    All your information will be kept confidential according to EEO guidelines.

    Our privacy policy can be found here : https : / / www.pressganey.com / legal-privacy /

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