Eligibility Operations Worker - Lincoln TSB

Eligibility Operations Worker - Lincoln TSB (Open)

Health & Human Services - Agency 25

Location : Lincoln, NE

Hiring Rate : $20.859

Job Posting : JR2025-00020187

Applications No Longer Accepted On : 10-22-2025

Job Description : DHHS is seeking individuals with a passion to "Help People Live Better Lives" for the role of Eligibility Operations Worker. We are seeking candidates with a passion for helping people access critical services, a commitment to providing excellent customer service, and the ability to work with detailed documents and processes to determine eligibility for a variety of assistance programs in our Economic Assistance or Medicaid teams. The significant work our teammates perform by determining eligibility plays a critical role in whether Nebraskans will receive and have access to the food, financial assistance, supportive services, or medical care to meet their basic daily needs.

Job Duties

As an Eligibility Operations Worker, you will participate in 6-8 weeks of paid training to prepare you to determine eligibility for individuals within our Economic Assistance or Medicaid programs. Daily you will be reviewing applications for assistance and verifying or updating financial and demographic information by electronic, phone, or in person exchanges. In our Customer Service Centers, you will also use call center software and phones including automated call distribution and voice response systems in addition to the above job duties.

Requirements / Qualifications

Minimum Qualifications : 24 semester hours of post high school education in behavioral sciences, public / business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining / processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.

Preferred Qualifications : Experience in the field of human services, or case management, or determining eligibility for financial assistance programs.

Knowledge Skills and Abilities

• Knowledge of customer service principles, interviewing practices, sociological conditions that influence human behavior.
• Strong skills in utilizing Microsoft Office software programs including Word, Excel, and Outlook; and in navigating multiple computer programs simultaneously.
• Ability to show empathy and respect to those we serve; as well as the ability to work independently; meet deadlines; protect confidential information; interpret and apply program regulations and policies; exercise critical thinking, independent judgment, and decisiveness in determining eligibility; The successful candidate will also have the ability to maintain positive working relationships and effectively communicate orally and in writing.