Guest Services Representative - Veterinary - Overnights

Fetch Specialty & Emergency Veterinary Centers is on the lookout for a dedicated and compassionate individual to join our Guest Services Team as an Overnight Guest Services Representative.

Join a team dedicated to delivering the highest level of veterinary care. At Fetch Specialty & Emergency Veterinary Centers in Brandon, Florida—just outside Tampa—our board-certified specialists and ER doctors work together in a state-of-the-art, 24 / 7 facility to provide comprehensive treatment options and compassionate support for pets and their families.

If you have a passion for helping others and providing outstanding guest service, we’d love to meet you. Apply today and take the next step in your career with Fetch!

Key Responsibilities :

• Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process.
• Answer incoming calls, respond to inquiries, and schedule appointments.
• Provide accurate and timely information about the hospital’s services and procedures.
• Maintain accurate client and patient records in our veterinary management software.
• Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet’s care and treatment.
• Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts.
• Assist with maintaining a clean and organized reception and waiting area.
• Ensure a compassionate and supportive experience for guests during their pet’s emergency or specialty care visit.

Requirements

Benefits