Operations Supervisor | Full-Time | Gaillard Center

Operations Supervisor

The Operations Supervisor directs, manages, and coordinates event setup activities and operations for the facility and provides responsible staff assistance to the Director of Event Operations. This role pays an hourly rate of $22.00-$25.00.

Benefits for full-time roles : Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until October 31, 2025.

Responsibilities

• Assume management responsibility for all services and activities involved in the operations of all venue and exhibition & convention spaces
• Interview, select, train, coach, evaluate, and discipline full and part time staff. Position will deliver a termination with approval
• Provide staff training for all employees and temporary workers
• Deliver and follow up on Performance Improvement procedures on a timely basis
• Ensure staff is working safely and are aware of proper safety guidelines
• Responsible to understand, comply with and execute parameters of Collective Bargaining Agreement
• Lead / coordinate staff training and safety programs
• Mentor / coach employees to correct deficiencies; present / discuss discipline and termination procedures in a timely fashion, work with Human Resources as required
• Assist or lead planning, directing, coordinating and review of work plans for facility operations
• Review and understand event documents to forecast staffing and equipment needs for all Arena & Convention events
• Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures and implement adjustments as necessary within assigned responsibilities. Provide recommendations / improvements
• Coordinate facility arrangements with concessionaires and AV
• Oversee, monitor changeover and housekeeping crews, provide team support as required
• Schedule appropriate changeover and housekeeping crew for a large group of employees accurately and efficiently and adjust / notify employees of updates / changes as necessary
• Maintains departmental equipment; notify Operations Manager when repairs are needed
• Provide excellent customer service to internal and external clients to provide a positive employee climate

Qualifications

Intellectual / Social, Physical Demands and Work Environment

The intellectual / social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual / Social demands :

Physical demands :

While performing duties of this job, the employee occasionally lifts and moves facility equipment and / or tools. Employee will frequently move about inside and outside various areas of the large facility before / during / after events to interact with internal / external clients and supervise the work of employees. Position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure. Employee will as needed operate fork lift and high lift in assessment of and maintenance of the building and equipment. Employee will occasionally be required to identify or match colors / tones of furniture, dance floor, carpet or other items as necessary. Employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines and printers; employee will constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee will frequently lift 30 lbs; occasionally lift up to 75 pounds; and push / pull 150 pounds, as business demands required.

Work environment :

The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment; and moderate to loud during event days when equipment is in operation. The work environment is consistently cool (cold) when ice rink is in place seasonally. Exposure to crowds with thousands of people in attendance, crowded or tight spaces, high elevation, consistently loud workspaces, and freight elevators.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.