Senior Customer Service Representative

A company is looking for a Senior Customer Service Representative who will provide exceptional support to customers and team members.

Key Responsibilities

Serve as a resource or Subject Matter Expert (SME) for team members and handle escalated calls

Answer incoming calls, identify customer needs, and assist with various inquiries and issues

Research complex issues and ensure timely resolution while meeting performance goals

Required Qualifications

High School Diploma / GED

Must be 18 years of age or older

1+ years of customer service or call center experience

Familiarity with computer systems and Microsoft Office applications

Availability to work flexible shifts, including weekends and occasional overtime