Talent.com
serp_jobs.error_messages.no_longer_accepting
Service Excellence Consultant - Outpatient Clinics (College Station)

Service Excellence Consultant - Outpatient Clinics (College Station)

Baylor University Medical CenterCollege Station, TX, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Patient Experience Specialist

Embrace the Core Commitments at Baylor Scott & White Health by serving faithfully, striving for better, supporting each other, and delivering exceptional experiences.

Serve as the subject matter expert on patient survey processes and metrics, providing insights into trends and coaching clinic teams towards high levels of professionalism and attentiveness.

This individual contributor will take responsibility for educating clinic teams on the survey framework, developing programs to improve patient impressions, creating communications training, and partnering with clinic teams on action plans.

This individual contributor will report directly to the Office of Patient Experience and work closely with clinic leaders at the regional level in pursuit of local patient experience goals.

This position will be based remotely, with requirement to be present onsite at clinic locations throughout the Greater Austin Region. Travel required, with meetings and / or presentations outside of the Greater Austin Region, including multiple sites such as Ft. Worth / Dallas / Waxahachie / Waco / Temple / College Station.

Define customer service standards to exceed patient expectations, grounded in survey data analysis to identify areas of opportunity; collaborate with clinic leaders to understand impact of factors influencing service excellence- work flow, communications, patient perceptions, and leading indicators.

Utilize standard reporting tools to disseminate survey results, including scores and comments, to guide clinic leaders in evaluating their team's effectiveness on delivering patient-centered health care. The individual contributor will become proficient with Press Ganey tools, gain knowledge on communication skills, and coach clinic teams towards achieving goals on service excellence.

Visit clinic sites daily in the Greater Austin Region to observe patient experience processes, communications with patients & peers, and share best practices from throughout the system. Develop strong working relationships with all team members in the clinic environment, cooperating with clerical / clinical support / care provider roles to mutually attain patient experience goals.

Participate in the implementation of any new technologies and / or system-wide initiatives that strengthen employee engagement and patient engagement. Partner with clinic teams to introduce principles of patient experience, train staff on report dashboards, foster trust amongst employees and customers, and support the well-being of everyone.

Explore areas of opportunity to improve services across the continuum of care- patient flows from clinic consults to hospital procedures and back to clinics. Investigate intersections between clinic processes and hospital processes to make enhancements in communications with patients.

Embrace and execute the BSWH Exceptional Experience Plan- excel at patient experience work, listen to patient's perspective, prioritize actions based on data, promote transparency, disrupt with digital technologies, enhance resiliency of all team members.

Complete training program, uphold communication skills, and graduate to become Facilitator for Relationship Centered Communication (RCC). Subsequently, conduct RCC courses for clinic teams in the Greater Austin Region. Expand communications knowledge with incremental coursework in support of specific skills for positive change and better outcomes.

Perform duties to support Patient Experience work as defined by direct supervisor and / or director.

Key Success Factors :

Experience with Press Ganey or other industry standard surveys

Extensive knowledge of tools and techniques of quality performance measurement and data testing

Extensive knowledge of Texas, Joint Commission and CMS standards

Extensive knowledge of trends, developments, and research in providing high-quality safe care

Skilled facilitator, coach, consultant, influencer, management and strategic thinking skills

Skilled in the use of computers, and related software applications

Exceptional verbal, social and written communication skills

Able to mentor, train and develop instructional materials to educate leadership and staff in quality, patient safety, regulatory issues

Able to work collaboratively and effectively with a wide range of stakeholders, and across organizational lines and teams

Able to identify and deploy required project management processes, tools, and templates needed to successfully drive initiatives

Able to partner with key stakeholders to identify impediments to success and recommend and implement corrective actions and / or mitigation

Able to work alone or with varying levels of direct or indirect supervision and guidance

Able to appropriately prioritize tasks to meet desired deadline

Qualifications :

Education - Bachelor's or 4 years of work experience above the minimum qualification

Experience - 4 Years of Experience

serp_jobs.job_alerts.create_a_job

Outpatient Clinic • College Station, TX, US

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Registered Nurse Career Opportunity

Registered Nurse Career Opportunity

Encompass HealthBedias, TX, US
serp_jobs.job_card.full_time +1
Hiring for all positions full-time, part-time and PRN nights available.Compensation will be determined based on years of experience and applicable certifications. Registered Nurse Career Opportunity...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
  • serp_jobs.job_card.promoted
Licensed Marriage and Family Therapist (LMFT)- Outpatient

Licensed Marriage and Family Therapist (LMFT)- Outpatient

LifeStance HealthPlantersville, TX, US
serp_jobs.job_card.full_time
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Physical Therapist, Home Health $50,000 Bonus

Physical Therapist, Home Health $50,000 Bonus

AccentCare, Inc.Brenham, TX, United States
serp_jobs.job_card.full_time
Find Your Passion and Purpose as a Home Health Physical Therapist.Compensation : $105,000 - $118,000 / year •.Rates above are based on estimated annual compensation •. Coverage Area : Brenham and surrou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Locum Physician (MD / DO) - Pulmonology in College Station, TX

Locum Physician (MD / DO) - Pulmonology in College Station, TX

LocumJobsOnlineCollege Station, TX, US
serp_jobs.job_card.full_time
LocumJobsOnline is working with CompHealth to find a qualified Pulmonology MD in College Station, Texas, 77845!.CompHealth exists to make the locums process easier. Not only will we search for jobs ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
RRT - Respiratory Therapy - Full Time - Nights

RRT - Respiratory Therapy - Full Time - Nights

Encompass HealthCalvert, Texas, US
serp_jobs.job_card.full_time +2
Respiratory Therapist Career Opportunity.Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below. Join Encompass Health's Respirat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Locum Physician (MD / DO) - Pulmonology in College Station, TX

Locum Physician (MD / DO) - Pulmonology in College Station, TX

LocumJobsNetworkCollege Station, TX, US
serp_jobs.job_card.full_time +1
LocumJobsNetwork is working with CompHealth to find a qualified Pulmonology MD in College Station, Texas, 77845!.CompHealth exists to make the locums process easier. Not only will we search for jobs...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Travel Nurse RN - Telemetry - $1,778 per week in College Station, TX

Travel Nurse RN - Telemetry - $1,778 per week in College Station, TX

TravelNurseSourceCollege Station, TX, US
serp_jobs.job_card.full_time
TravelNurseSource is working with GQR Healthcare to find a qualified Telemetry RN in College Station, Texas, 77845!.GQR Healthcare is representing a well-known health system seeking experienced Tel...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Travel Certified Occupational Therapist Assistant (COTA) - $1,388 to $1,603 per week in Brenham, TX

Travel Certified Occupational Therapist Assistant (COTA) - $1,388 to $1,603 per week in Brenham, TX

AlliedTravelCareersBrenham, TX, US
serp_jobs.job_card.full_time
AlliedTravelCareers is working with National Staffing Solutions to find a qualified Certified Occupational Therapist Assistant (COTA) in Brenham, Texas, 77833!. Details of the COTA - Outpatient (OP)...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
(10 / 9 / 2025) Therapy Team Leader...

(10 / 9 / 2025) Therapy Team Leader...

Encompass HealthBryan, TX, Brazos County, TX; Texas, US
serp_jobs.job_card.full_time +1
Physical Therapy Team Leader Career Opportunity Lead Impactful Physical Therapy at Encompass Health Are you seeking a career that fulfills you professionally and personally, rooted in your heart ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Registered Nurse (RN)

Registered Nurse (RN)

Encompass HealthDeanville, TX, US
serp_jobs.job_card.full_time +1
Hiring for all positions full-time, part-time and PRN nights available.Compensation will be determined based on years of experience and applicable certifications. Registered Nurse Career Opportunity...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
  • serp_jobs.job_card.promoted
Service Excellence Consultant - Outpatient Clinics

Service Excellence Consultant - Outpatient Clinics

Baylor University Medical CenterCollege Station, TX, US
serp_jobs.job_card.full_time
Embrace the Core Commitments at Baylor Scott & White Health by serving faithfully, striving for better, supporting each other, and delivering exceptional experiences. Serve as the subject matter exp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Travel Nurse RN - Emergency Room (ER) / Trauma in College Station, TX

Travel Nurse RN - Emergency Room (ER) / Trauma in College Station, TX

TravelNurseSourceCollege Station, TX, US
serp_jobs.job_card.full_time
TravelNurseSource is working with Jackson Nurse Professionals to find a qualified ER / Trauma RN in College Station, Texas, 77840!. A challenging but rewarding position is open for a Registered Nurse ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Physical Therapist Assistant

Physical Therapist Assistant

Encompass HealthLyons, TX, US
serp_jobs.job_card.full_time +1
Physical Therapist Assistant Career Opportunity.Join a Team That Puts Your Passion for Care First.Are you on the lookout for a fulfilling career that not only feels like home but also allows you to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Registered Nurse

Registered Nurse

Encompass HealthNormangee, TX, US
serp_jobs.job_card.full_time +1
Hiring for all positions full-time, part-time and PRN nights available.Compensation will be determined based on years of experience and applicable certifications. Registered Nurse Career Opportunity...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Registered Nurse (RN), $32.00 - $53.00 / hour

Registered Nurse (RN), $32.00 - $53.00 / hour

Encompass HealthCalvert, TX, US
serp_jobs.job_card.full_time +1
Hiring for all positions full-time, part-time and PRN nights available.Compensation will be determined based on years of experience and applicable certifications. Registered Nurse Career Opportunity...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Travel Nurse RN - Emergency Room (ER) / Trauma in Brenham, TX

Travel Nurse RN - Emergency Room (ER) / Trauma in Brenham, TX

TravelNurseSourceBrenham, TX, US
serp_jobs.job_card.full_time
TravelNurseSource is working with Health Saviours to find a qualified ER / Trauma RN in Brenham, Texas, 77833!.RN ER Nights Facility : Baylor Scott and White Hospital- Brenham, TX Department : Emerge...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Travel Physical Therapy Assistant (PTA) - $1,112 to $1,262 per week in Madisonville, TX

Travel Physical Therapy Assistant (PTA) - $1,112 to $1,262 per week in Madisonville, TX

AlliedTravelCareersMadisonville, TX, US
serp_jobs.job_card.full_time
AlliedTravelCareers is working with Host Healthcare to find a qualified Physical Therapy Assistant (PTA) in Madisonville, Texas, 77864!. Host Healthcare is an award-winning travel healthcare company...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
RN ER Supervisor

RN ER Supervisor

Baylor Scott & White HealthBrenham, TX, US
serp_jobs.job_card.full_time
The Supervisor, Nursing Registered Nurse (RN) is responsible for supervision of assigned nursing and unit-based personnel to provide a safe, caring environment for patients, family and staff which ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Travel Physical Therapy Assistant (PTA) in Madisonville, TX

Travel Physical Therapy Assistant (PTA) in Madisonville, TX

AlliedTravelCareersMadisonville, TX, US
serp_jobs.job_card.full_time
AlliedTravelCareers is working with Aequor to find a qualified Physical Therapy Assistant (PTA) in Madisonville, Texas, 77864!. With Aequor, you can enjoy the freedom to advance your career and trav...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Therapy Team Leader

Therapy Team Leader

Encompass HealthBryan, Texas, US
serp_jobs.job_card.full_time +2
Physical Therapy Team Leader Career Opportunity.Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.Lead Impactful Physic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_less