Team Lead - 2nd Shift

This is role is hybrid out of our Tonawanda, NY office. It will allow some work from home opportunity and some in the office work dependent on company policy.

Work Schedule : (2nd Shift)Tuesday to Friday 4 : 00pm – 12 : 30am and Saturday 3 : 30pm – 12 : 00am.

Overview :

To complete and assign work-specific activities to team members and to provide direction and guidance as well as training in the completion of these activities. This includes resolving complex work-related issues by establishing strong relationships with both internal and external customers.

• Ensures team members complete necessary specific work-related activities and assignments on time.
• Maintains outstanding internal and external customer service while demonstrating sound communication skills.
• Provides direction and guidance to team members by answering questions on any specific work-related issue(s) or problem(s).
• Resolves routine and complex issues relating to the team's day-to-day activities and provides guidance and training on new activities. Assigns work activities based on team members' skill levels.
• Performs a quality audit of completed activities for each team member including the recording and tracking of results.
• Reviews errors and completes or arranges the necessary training for each team member based on results of the audit.
• Compiles data and completes daily, weekly and monthly reports to ensure quality measurement goals are achieved.
• Maintains and controls the flow of work to and from other departments. Compiles information and completes a team productivity and quality report.
• Works with supervisor and / or manager in anticipating and / or identifying any existing problems with an individual team member's productivity / performance and also with the team as a whole with regard to workflow and productivity output.
• Makes professional recommendations to management regarding continuous constructive work-related activities that would further enhance or improve workflow production and results.

Experience

High school diploma / GED.

At least 3 years business experience of which 1 year is in a brokerage industry and / or customs brokerage working environment.

Strong communication, multitasking, and organizational skills.

Ability to maintain strong working relationships with both internal and external customers.

Ability to train and motivate team members in order to ensure a high optimum flow of work productivity.

Preferred Qualifications :

Pay Transparency :  This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current   starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors   permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay :  16.50 HR - 27.76 HR

Additional Details :

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets / Disability.

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.