H&M Sales Advisor

Sales Advisor

As a sales advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A day in the life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities :

• Provide excellent customer service : welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories and products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our customer loyalty app (hello member) and in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

Fashion and trend awareness

Team and development

Retail operations / visual and commercial execution